What are the responsibilities and job description for the Busser/Runner - Troy's position at Live! Hospitality & Entertainment?
From Cowboys Hall of Famer, Troy Aikman, Troy’s is a unique and iconic addition to Texas Live!. The venue offers a unique blend of live music, gourmet food and signature cocktails to create a social experience for all. It combines an elevated menu experience based upon Aikman’s personal favorites, including gourmet burgers with bold flavors and specialty margaritas made from the freshest ingredients. The menu showcases healthy lunch and dinner options, shareable sides, a selection of craft cocktails and a curated collection of wine and beer.
Busser/Runner Responsibilities include, but are not limited to:
- Provide an energetic, outgoing, fun personality while maintaining professionalism.
- Perform varied duties to ensure all aspects of the proper steps of service.
- Offer polite, professional, and courteous customer service.
- Support serving staff, assisting them in ensuring that all customer needs are met in an expedient, courteous, and professional manner.
- Maintain service stations in a clean and orderly manner throughout shift.
- Clear and clean tables in a timely manner.
- Reset tables according to specifications of location.
- Perform more than one task at a time.
- Offer polite, professional, and courteous customer service.
- Communicate effectively with co-workers.
- Communicate with guest clearly, patiently, courteously and with good humor.
- Complete all side work as assigned.
- Maintain a clean and orderly work area to ensure safety.
- Clear all empty tables and set tables for new guests.
- Restock service stations.
Busser/Runner Qualifications
- Prior customer service and/or restaurant experience preferred.
- Must speak fluent English, other languages preferred.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are utilized often to answer guest’s questions regarding the menu.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
The Busser/Runner position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 75 pounds.
- Handling objects (including food and utensils), products, and bussing tubs/trays.
- Standing, bending, stooping, and kneeling.
- Must be able to move about the entire facility safely and efficiently.
