What are the responsibilities and job description for the Leasing Specialist -Midland Lofts position at Live! Hospitality & Entertainment?
Summary
Welcome to the essence of modern living in the Power & Light District. Life, style, and personality take center stage in a revitalized landmark at Midland Lofts. Filled with apartments and amenities designed to be as rich as the building’s history, Midland Lofts expands access to live in the spotlight of Kansas City’s premier neighborhood.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Utilize Company leasing expectations and procedures to generate traffic, warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/ benefit selling, close the sale, and follow-up.
- Perform daily outreach marketing
- Maintain closing ratio in accordance with Company policy
- Perform follow-up and maintain follow-up records in accordance with Company policy
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
- Take resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents.
- Ensure the leasing office, clubroom, models, and vacant apartments are clean and present a warm-welcoming image of the property.
- Clean, vacuum, and dust when needed.
- Physically inspect the property when on grounds, pick up litter and report any service needs to the Maintenance team.
- Complete all lease applications and participate in the verification of applications. Notify prospective residents of results.
- Complete all lease paperwork including relating addendums.
- Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy.
- Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
- Organize and file all applicable reports, leases and paperwork.
- Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios.
- Maintain confidential information regarding all residents and adherence to all federal and local laws of equality is required.
- Attendance and assistance with planning and executing resident events, as well as hosting the community suite during live shows and concerts.
- Ability to work flexible hours, including evening and weekends
- Additional duties as assigned.
Skills
- Excellent sales and origination skills, people skills and relationship management talent.
- Superior negotiation and closing skills.
- Possess excellent oral and written communication skills.
- Rapidly absorb and understand new information.
- Analyze and organize information, discern key elements and identify relationships between them.
- Use logic and common sense in decision-making, moving quickly or deliberately as appropriate.
- Show imagination in developing new, creative approaches to problems or in modifying existing approaches.
- Create sensible, realistic and practical solutions.
- Overcome obstacles with available resources and do it now.
- Efficiently and productively plan, organize, budget, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities.
- Perform under pressure.
- Be personable, likable, a good listener and a team player.
- Be proficient in Word and Excel.
- Communicate effectively both orally and in writing whether it be one-on-one or in large groups.
PROFESSIONAL AND PERSONAL CHARACTERISTICS
- Strong desire to win
- Demonstrated organizational skills.
- Strong analytical and technical skills.
- Good financial acumen.
- Outstanding oral and written communication skills and the ability to interact with a broad constituency.
- Results-oriented and high energy.
- Highest level of personal integrity.
- Ability to multi-task in a fast-paced environment.
- Ability to prioritize work and meet deadlines.
- Creative and innovative approach to solving problems and resolving issues.
Supervisory Responsibility
This position has no supervisory responsibilities.
- Bachelor's degree (BA/BS) from a 4 year college or university, or equivalent work experience.
- Minimum 2 years of leasing experience and/or industry experience
- Excellent organizational skills and ability to establish priorities with little direction in a fast-paced environment.
- Strong relationships with leasing community in primary markets are a plus.
- Entrepreneurial mindset
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The position may require travel. Individual will encounter climate change during traveling via a vehicle, train or plane.
Physical Demands
Leasing Agents will have to spend long hours sitting, standing, and providing tours of the property which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.
Environmental Conditions
May have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The agent may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
Sensory Demands
Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult to concentrate.
Mental Demands
The agent will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
