Manager - One Cardinal Way

Manager Responsibilities 

• Perform daily inspections of property exterior and interior to maintain company brand standards.
• Escalate and communicate inspection findings, resident inquiries, and other concerns as necessary to management.
• Manages P&L and controls spending to the budget
• Utilizes property management software to check for work orders in a timely and continual manner. 
• Completes documentation in a timely and detailed manner following a completed work order request.
• Diagnoses and performs minor and routine maintenance/repair on a daily basis. 
• Manages all make-ready turns in a timely manner according to company standards, policies and procedures.
• Supervises maintenance technicians and housekeeping personnel.
• Oversees outside vendors to ensure the completion of work in an efficient and cost effective manner.
• Completes all assigned repairs and projects efficiently in accordance with Company policy and procedures, and code requirements.
• Maintains accurate records of preventative maintenance performed and any follow-up actions required.
• Assists with preventative cosmetic and mechanical maintenance as needed.
• Performs weekly safety checks throughout the facility to ensure a safe and clean environment for all patrons to eliminate hazards.
• Assists in creating key sets for team members, residents, and vendors as requested by
• Interacts with residents, guests and employees in a hospitable manner.

Service Manager Qualifications 

• Minimum of 5 years maintenance experience or equivalent technical experience.
• Strong understanding of building systems (HVAC, electrical, plumbing, local code, building standards & customer service skills).
• Experience with reporting on monthly P&L statements to ownership, contract negotiation and vendor management.
• Effective leadership skills.
• Strong attention to detail, follow-up and excellent organizational
• Ability to treat sensitive/confidential information with appropriate
• Resilient and teamwork oriented; able to multi-task and handle competing priorities.
• Strong sense of urgency, adaptability, flexibility and
• The ability to function professionally under pressure while managing multiple concurrent projects and deadlines.
• Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, PowerPoint, and Excellent word processing and file management skills.
• Experience with Entrata is preferred
• Good working knowledge of office equipment and procedures, including computers, photocopiers, printers, telephone systems, etc.
• Must possess personal tact, discretion, and good judgement. Excellent interpersonal, written, and verbal communication skills. 

Service Manager Requirements

• 5 years of working experience in the industry or relevant building maintenance required
• 2 years of managing team members
• CPO (not required but a plus)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.