Operations Manager

About Spark Arlington

Spark Arlington is North Texas’ newest collaborative workspace, and serves as a connecting force for creative and technology focused companies, and the entrepreneur ecosystem. As a catalyst for advancing entrepreneurship, Spark serves as a connecting force for creative and technology focused companies growing within entrepreneurial ecosystems. Spark offers startup resources, hospitality-focused amenities, shared coworking space, private offices and custom suites for founders, creatives, and innovators - allowing them to ignite ideas that transform into successful companies and organizations. Spark Arlington is the fourth coworking location within the Spark Coworking brand which launched in 2016, with locations in Baltimore, MD, Kansas City, MO, and St. Louis, MO.

Learn more at www.sparkcoworking.com

Overview of the Role

The Operations Manager’s role is responsible for leading facilities and administration management for the workspace. They manage all onsite inventory requirements and is the primary contact for contractors and vendors. This role creates strategies and leads efforts to establish a positive and engaging coworking community culture for members and guests within Spark. The Operations Manager works directly with the Community Manager and is onsite on a full-time bases; and focuses on cultivating external sales and partnership contacts to strengthen the sales and marketing goals. This role also provides support in curating and organizing onsite events, member programing and marketing for the community with the Community Manager. Must have a strong interest in startup culture and is currently established within the North Texas startup ecosystem, to be a bridge and facilitate connections for community members.

 Responsibilities:

• Provides management support of membership sales strategy and prospect pipeline
• Manages opening and closing procedures of the workspace: Setting up coffee and water stations, stocking and making sure common areas are clean and ready for members.
• Developing hospitality goals and strategies for members and guests
• Provides member support, such as helping with meeting room bookings and recommendations
• Manages taking inventory of supplies, contacting vendors and making supply orders
• Respond to requests and inquiries from members and staff, provide information in a prompt and professional manner.
• Support development of internal marketing materials and communication for staff and members.
• Supports Community Manager with member onboarding/terminations - Profile setup, issuing keys and swipe card, scanning member agreements, conduct exit interviews
• Respond to online requests and provide tours to prospects
• Supports event setups and working with service staff & caterers

Qualifications:

• Bachelor’s Degree or equivalent or an equivalent combination of education and experience.
• Conversational proficiency in Spanish preferred.
  
  

Job requires ability to perform the following:

• Strong ability to provide attention to detail
• Strong communication skills and ability to interact with members and guests in a professional manner
• Carrying or lifting items weighing up to 25 pounds
• Use a keyboard to generate log of client requests/inquiries, mostly while sitting
• Must be able to safely move about the venue and/or assigned work area
• Computer skills including Google Drive, MS Word and Excel
• Reading and writing abilities are utilized often when performing front desk functions
• May be required to work nights, weekends, and/or holidays