What are the responsibilities and job description for the Server - Live! Arena position at Live! Hospitality & Entertainment?
The “living room” of Texas Live! – Live! Arena is a multi-level, central gathering place comprised of over 35,000 square feet of best-in-class dining, sports and entertainment options. With world-class audio and video and a 100-ft LED HD television, Live! Arena provides in-game promotions that will rival any live sports experience in the world. This is your place to be a part of the energy and excitement year-round to celebrate the Rangers and all Texas sports. The venue includes a crowd-pleasing menu and an exclusive mezzanine lounge for the ultimate sports viewing experience. At Live! Arena - nothing is short of memorable.
Server Responsibilities include, but are not limited to:
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
- Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
- Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
- Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
- Communicate with guests clearly, patiently and with good humor.
- Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
- Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
- Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
- Must be able to complete all side work assigned.
- Accurately account for all sales and payments from the guest.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.
Server Qualifications
- At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
- Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
- Must meet state legal age requirements.
- Must speak fluent English, other languages preferred.
- Must be courteous, pleasant, and good natured.
- Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
The Server position requires the ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
- Must be able to efficiently and safely stand and move about the entire facility during each shift.
- Handling food, objects, products and utensils effectively and safely.
- Bending, stooping, kneeling, lifting.
