Front Desk Coordinator

Due to the high interest in this position, please apply using the following instructions:

• Step 1: Apply on really
• Step 2: Submit your resume and cover letter IN PERSON. Please drop off your resume and cover letter at our office during business hours (Monday-Thursday 10am-6pm, Friday-Sunday 10am-3pm). Resumes submitted only electronically will not be considered for the position.

If you are passionate about wellness, have a knack for sales, and thrive in a client-focused environment, we’d love to hear from you!

Job Title: Front Desk Concierge & Sales Coordinator

Location: 5525 Arden Mill Drive, Suite 104, Fort Mill, SC 29715

Job Type: Part-time

About Us: Live Hydration Spa Fort Mill is a leading provider of personalized IV therapy and wellness services. We are passionate about helping our clients achieve optimal health and vitality through innovative and evidence-based treatments. Our team is committed to delivering exceptional service in a welcoming and professional environment.

Job Description: We are seeking a dynamic and customer-focused Front Desk Sales Coordinator to join our team. This role is the perfect blend of luxury concierge customer service and sales through client education. As the first point of contact for our clients, you will play a crucial role in creating a positive experience while driving revenue growth through upselling and promoting our services.

Key Responsibilities:

• Greet clients, visitors, and vendors with a friendly and professional demeanor
• Answer phone calls, respond to inquiries and provide accurate information about our services while using excellent phone etiquette with an upbeat tone and ability to strongly articulate professionalism
• Schedule appointments efficiently, ensuring that patient preferences and availability are take into consideration while promoting the therapeutic benefits of our services
• Confidently and effectively educate clients about our IV therapy and wellness services
• Achieve monthly sales goals by promoting memberships, packages, and additional services.
• Assist clients with completing forms and documents ensuring their understanding and compliance
• Develop and maintain positive relationships with members of the team and guests to ensure a positive and enjoyable working environment.
• Maintain the cleanliness and organization of the front desk area, waiting room, and other common areas
• Handle patient concerns or complaints in a professional and empathetic manner escalating issues to the appropriate parties when necessary

Qualifications:

• Proven experience in a customer service or sales role, preferably in a wellness, spa, or healthcare setting.
• Excellent interpersonal and communication skills with a client-first mindset.
• Strong organizational skills and the ability to multitask in a fast-paced environment with a keen eye for detail.
• Sales-driven with the ability to identify and seize opportunities to promote services.
• Proficiency in electronic medical records, scheduling software and basic computer skills.
• Positive attitude, adaptability, and a strong sense of professionalism

What We Offer:

• Competitive hourly pay plus tips and commissions.
• Training and professional development opportunities.
• A supportive and collaborative team environment.
• Discounts on IV therapy and wellness services.
• Opportunities for career growth within our expanding clinic.

Pay Range: $15 and up depending on experience with an uncapped opportunity to earn tips and commissions

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 17 – 30 per week

Benefits:

• On-the-job training
• Referral program

Shift:

• Day shift

Work Location: In person

Salary : $15 - $20