What are the responsibilities and job description for the Credentialing Support Specialist position at LIVE LLC?
Job Description
Job Description
Benefits :
- Disability Insurance
- Life Insurance
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
About Us :
Living Invigorating Valuable Experiences (LIVE, LLC), an SBA 8(a), Woman-Owned Small Business (WOSB), and HUBZone certified firm, performance driven professional services government contracting companies that provides a broad spectrum of services and solutions to various U.S government agencies and organizations.
About the position :
LIVE is seeking a Credentialing Support Specialist position to join our Team at the CDC (Center for Disease Control and Prevention) in Atlanta, Georgia !
The Credentialing Specialist will provide PIV Credential HSPD-12 Enrollment and Issuance Registration services .
Duties and Responsibilities :
The tasks fall in three functional areas : Enrollment, Issuance, and Card Maintenance.
Enrollment :
Review card credential request forms.
Enter card credential request forms information into Smartcard Management System.
Capture Photo of each applicant.
Perform fingerprinting processing for each applicant, if necessary.
Capture biometrics (fingerprints) for each applicant.
Review Identity Proofing documents.
Complete verification for non-US Citizens.
Validate CDCs Information Technology Services Office Certificate Update Information.
Issuance :
Issue Credential PIV.
Verify biometrics.
Verify Active Account in People Processing requirements.
Verify in People Processing background investigation and fingerprints are cleared.
Validate Safety and Security Awareness Training (SAT) Verification.
Card Maintenance :
Complete PIV pin resets.
Troubleshoot PIV card issues.
Replace damaged cards.
Assess physical access capability on PIV.
Process PIV requests received through the Cardkey office mailbox.
Update PIV Public Key Infrastructure (PKI) certificates.
Print PIV cards.
Reports : The vendor shall create the following reports :
Monthly report of activities completed by each registrar to include enrollments, issuance, maintenance, and cards returned to CDC. This content should be part of MSR 4.1.3.
Weekly report that describes troubleshooting activities to include issues encountered by each registrar and status of resolution for enrollments, issuance, maintenance, and cards returned to CDC PIV card issues.
Successfully integrate and coordinate all activity needed to execute the requirements.
Manage the timeliness, completeness, and quality of problem identification.
Provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors.
Seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.
Provide a high level of customer service to customers, always demonstrating courtesy and efficiency.
Requirements : U.S. citizen
Meet minimum FIPS 201 requirements to receive an HSPD-12 PIV credential
Have a completed Tier 2 background investigation on file with a favorable suitability determination
A minimum of a High School Diploma
One (1) to three (3) years of experience in administrative, general office, or personnel suitability / security or a comparable discipline
A working knowledge of personnel suitability / security theories, techniques, and practices
Knowledge of applicable Executive Orders (E.O.s), Code of Federal Regulations (CFRs), Security Policy Board regulations, and other regulations relating to the Personnel Suitability / Security Program
Excellent skills in writing, customer service, time management, and communication skills
Follow privacy and protection issues related to Personally Identifiable Information
Be familiar with quality requirements of fingerprinting and be able to operate electronic fingerprint systems (CDC will provide on the job training of specific systems)
Working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Word.
Within three days of reporting for work on this contract, support personnel should :
Successfully complete CDC's Security Awareness Training
Read the HSPD-12 and Personnel Security Functional Office Policies
Successfully complete CDC's Safety Survival Skills Level I Training
Be issued an HHS Smartcard PIV Credential by the CDC
Read and become sufficiently knowledgeable of the CDC's In / Out processing Policy, Memorandum dated November 2011 : Pre-employment Suitability Procedures and CDC for Personnel Security and Suitability Policy, and the HSPD-12 Credentialing Policy.
Benefits :
LIVE is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE / Minority / Female / Disabled / Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
