Property Manager

Live More Ithaca is an Ithaca-based property management company that works alongside our real estate development company; Visum Development Group. We've been developing and managing our properties for the past decade guided by our core values of excellent customer service, a constant search for innovation, collaborative teamwork, and a focus on solutions.

We look for a Property Manager that shares these same values and is passionate about the property management industry. Our company is thriving and expanding, and we are seeking a talented and experienced manager to join our team! An ideal candidate is results-driven, have a positive attitude, adapt quickly to change, and value teamwork.

As a Property Manager, your primary responsibilities include:

• Manage all aspects of assigned property/properties

• Inspect and arrange maintenance to meet standards

• Maintain a positive, productive relationship with tenants

• Negotiate lease/contracts with contractors in a timely and reliable manner

• Advertise and market vacant spaces to attract tenants

• Collect receivable accounts and handle operating expenses

• Manage annual budgets for property/properties

• Oversee properties’ personnel and assess their performance

• Source and build relationships with prospective clients to expand business opportunities

• Update job and market knowledge

Leasing and Tenant Relations

• Maintain a positive, productive relationship with current and future tenants

• Conduct tours, perform follow up communication, and diligently pursue the close of the lease with prospective residents

• Coordinate new residents' move-in, obtaining signatures for completion of lease paperwork

• Create and maintain resident move-in and move-out procedures

• Educate residents on policies and community rules

• Enforce community rules by responding to violation complaints during office hours, sending violation notices, and completing necessary follow up

• Maintain the organization of office files and systems containing leasing and resident information

• Greet prospective residents, qualify prospective students for residency, and determine any resident's needs

• Promptly answer and return incoming calls and emails regarding apartments and availability

• Validate application information and references for our student housing, market-rate, and affordable housing projects

Operations & Maintenance Management

• Supervise maintenance technicians and work orders 

• Supervise temporary contractors during turnovers 

• Perform unit inspections 

• Inspect and arrange maintenance to meet standards

• Report any observed or received maintenance requests to facilities staff and ensures appropriate steps are taken to resolve the issue, checking in with residents regarding the work order and other requests

• Collaborate with the maintenance team to send notice of entry and complete inspections of apartments when necessary

• Coordinate with outside vendors to complete work on-site as needed.

• Manage the turnover of all units, including coordinating with painters, cleaners, and maintenance teams. 

Team & Office Management

• Interview, hire, and onboard direct report employees 

• Co-coordinate and participate in the company's training, activities, and events

• Execute sales, marketing, and operational activities to achieve projected occupancy and customer retention goals

Financing & Accounting Management

• Manage the financial performance of the property, including revenue, budget, and P&L reports

• Collect receivable accounts and handle operating expenses

• Accomplish financial goals and report periodically on financial performance

• Co-develop and manage annual budgets by forecasting requirements and analyzing variances, data, and trends

• Assist LMI's Accounting team in rent collection by processing payments and entering data into Appfoio

• Track past due accounts; send late payment notices and negotiate payment plans with residents

Marketing

• Propose and implement creative marketing strategies, including social media advertising

• Advertise and market vacant spaces to attract tenants

• Perform marketing activities for available apartments, including print and web-based advertising and leasing events, promotions, and handing out marketing material to prospective Tenants

• Organize events for current tenants to increase customer satisfaction and tenant retention 

An ideal candidate will have:

• High school diploma or general education degree (GED)

• 3-5 Years in Residential Property Management Required

• 1-3 Years in Supervisory Role required

• Full understanding of property management and its financial aspects.

• In-depth knowledge of all rules and regulations surrounding property management.

• Affordable Housing rules and regulation knowledge is preferred. 

• Prior Lease-up experience. 

• A strong leadership track record. 

• An impeccable client and customer relationship track record. 

• Revenue, budget, and P&L management experience.

• Proficiency with industry software (Appfolio preferred).

• Strong financial skills with a basic knowledge of generally accepted accounting principles.

• Competency in MS Office, including Excel, and relevant databases and software.

• Outstanding communication skills, both written and verbal.

• Excellent time management and organization skills.

Live More Ithaca LLC is committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas, and backgrounds. As part of our commitment to a diverse and inclusive workforce, Live More Ithaca LLC provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.