Ticketing Associate

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100 festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on! THE BRAND MANAGEMENT TICKETING TEAM The Brand Management Ticketing Team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns. If you’re ready to do the best work of your life, we should talk. THE JOB Primarily, the Ticket Associate will manage all Local Sponsorship Ticket Bank ticket requests and work along side the Local Venue Brand Managers who oversee and manage all venue client sponsorships, programs, sponsor operations and activities on a localized level. This includes daily, weekly, monthly reporting, submitting of sponsor ticket bank ticket requests, working as an operational liaison between the Local Venue Sponsorship Sales Team, Local Venue Brand Management Team and Local Ticketing Team, and providing comprehensive reporting to internal and external teams. They will also advise for potential tool development, efficiency gains, and process streamlining to maintain a high operational support for our sponsor clients. The Ticketing Associate will support internal projects relating to LNE sponsorship ticketing deals, assisting in new product support and development, as well as being involved in key requirements from Ticket Managers, Brand Managers, National support teams related to cross functional sponsorship offers. WHAT THIS ROLE WILL DO Manage ALL ticket aspects of a sponsorship deal; hospitality funds, hospitality parties, deck tickets, promotions, etc… Be able to work independently and proactively while being detailed oriented and an excellent communicator Manage any customer service issues related to clients not being able to access tickets Create and maintain dedicate client ticket portals; forms and spreadsheets Field all ticket request from all clients Enter orders into TRC (Ticket Resource Center) and edit spreadsheet with status updates Reach out to BOMs with any non-standard requests, and follow up on missing TRC events or action items. Secure additional perks (i.e. PSS Tickets, VIP lounge, parking) for clients when requested and track cross department financials accordingly. Build and maintain excellent relationships with Local LN Teams, Venues, and other industry participants. Once orders are processed and fulfilled, lead client communication surrounding ticket access. Send out weekly Event and/or event pricing lists to all Sponsors within the portfolio of brands serving Track money spent and proactively communicate with Brand Managers any potential overages. Work with the accounting team to invoice for any amounts spent over bank allowance/outside of hospitality bank funds. Work with local box offices concerning Local event pre-sales and inventory holds for all events WHAT THIS PERSON WILL BRING 2 years direct client customer service experience Experience with financial management of budgets, forecasting, and the ability to analyze account, trends and deliver insights Professional and proactive communication with internal stakeholders and external partners Working for a venue or in the live music industry a plus Record of success delivering innovative ticketing programs with measurable results Experience in box office and/or premium seat sales experience a plus Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM1, Mobile and TM Account Manager a plus Superior project management skills including managing multiple projects simultaneously Proven ability to work calmly and efficiently under pressure Ability to quickly adapt and adjust projects to new expectations & direction Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel Strong passion for music, including knowledge of current/relevant artists and industry trends Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets WEALTH: 401(k) program with company match, Stock Program FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings OTHERS: Volunteer time off, crowdfunding network Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firm About Us Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.