Operations Project Manager

The role:

For highly skilled Operational Leads, Client Support, and Event Specialists looking for a challenging role and growth in the organization, the Operations Project Manager is an exciting position that sits on the cutting edge of support for Ticketmaster’s growth initiatives and Secondary Market expansion. Essentially, the Operations Project Manager oversees and manages requirements, timelines, spec creation, review and distribution, QA, operational fulfillment and settlement requirements for assigned national tour projects initiated through TMMusic, Segment Leaders, or Marketplace teams.

What you'll be doing:

Execution of projects with focus on policy, strategy implementation and control, rather than development. Requirements gathering includes attending meetings with Artist Management, Promoters, and key contacts within the TMMusic & Segment Teams to properly set configuration and timeline expectations based on project complexity and Client requirements. Spec creation, review and distribution includes providing involved TM local markets with critical configuration information in a timely manner, and provide a means to clarify and/or facilitate required settings through email, conference calls, or meetings prior to onsale.

Operations Project Managers also liaison with key TM Operational support groups to ensure tour fulfillment and settlement requirements are executed properly. Operational implementation extends to providing support required to facilitate the Client Services / Box Office, Customer Service & Finance communications required for success of ongoing projects and fan satisfaction.

Event Configuration knowledge extends to host & online db, including all current event editing and tour management applications including, but not limited to, EPro, EMT, TM One and TourTool with a focus on:

VIP Ticketing

Complex Mask structure

Client Presales

Membership Bundles / Upsell

Password Server

Platinum Tickets

Series Events

Dynamic Pricing

Inventory Control

TM1 (reporting)

What the job is:

• Primarily responsible for all aspects of operational execution and liaise between the TMMusic team, Segment leaders, Marketplace and other internal clients / stakeholders: including scope of definition, work breakdown, status reporting, scheduling and timelines, quality, and resource commitments for project(s).

• Responsible for leading and maintaining the day-to-day flow of information on tasks in production for each phase of the tour.

• Primarily operates with the Event Analyst group to facilitate daily onsale coverage for US and International groups.

• Communicate between all key stakeholders of status of projects and continually asses the working timeline for potential issues and advise.

• Helps define support for TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.

• Work with internal TM development teams related to consulting and test events required for new product & tm.com releases and feasibility.

• Partner with CDDs, Client Support Directors, CSM/ESMs, and field reps to facilitate new product integration & Best Practices into daily Event Management workflow.

• Assist with QA of VR tool applications related to Event Programming.

• Fielding of ad hoc EM support requests (Jira service desk).

• Ongoing project support through the life of the event.

• Prepare reports by collecting, analyzing, and summarizing information.

• Provide reference for team members and customers by writing documentation; providing support and help.

• Maintains process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security.

What a qualified candidate should possess:

• Bachelor’s degree or equivalent experience

• Must have minimum of 2 years Event Programming/Client Services experience

• Proven problem-solving skills and demonstrated ability to think outside the box and generate creative solutions

• Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations

• Excellent verbal and written communication skills with exceptional attention to details with both clients and all levels of the organization

• Ability to negotiate for competing resources and to generate consensus among multiple priorities

• Excellent time management and organizational skills - can work independently while working collaboratively

• Knowledge of Secondary Market & TM Music initiatives

• Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities

• Experience with of Event Programming toolset: Tour Tool, Ticketmaster Classic & host applications related to Event Programming, EventPro, EMT (Event Management Tool)

• Must be experienced in Microsoft Word, Excel, Outlook and other applications

• Basic HTML preferred

• Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM One; TM One Events, TM One Reporting

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.