Ushers & Ticket Takers - The Pavilion at Star Lake

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100 festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Job Summary:

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY , is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Staff will be expected to perform one or either of these roles:

• Usher: Responsible for checking admission tickets, directing guests accordingly, and assisting guests in locating their seats, venue services and facilities.
• Ticket Taker: Responsible for greeting guests and scanning guest tickets.

Job Functions:

• Provide excellent guest services by greeting, directing and assisting guests
• Respond to customer inquiries and provide event and venue information
• Maintain order and ensure adherence to safety rules.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Refuse admittance to undesirable persons or persons without correct tickets or passes.
• Examine tickets or passes to verify authenticity or designation, using criteria such as seating location, color or date issued, and direct appropriately
• Directing guests to venue services and facilities
• Provide assistance with guests' special needs, such as helping those with wheelchairs
• As designated:
• Scan guests’ admission tickets
• Operate ticket scanners, printers, other equipment as needed
• Assist guests in finding seats, lighting the way with flashlights, if necessary.
• Settle seating disputes or help solve other guest concerns
• Other tasks as assigned by the Usher/Ticket Taker Manager or Supervisors

Physical Requirements:

Physical Activity-Frequency

Sitting - Rare

Walking, climbing stairs-Constant

Crouching/Bending/Stooping-Constant

Reaching-Constant

Pushing/Pulling-Constant

Near Vision-Constant

Far Vision-Constant

Hearing-Constant

Talking-Constant

Lifting/Carrying (50 lbs)-Frequent

Travel-Rare

Organizational Relationships:

Position reports directly to:

• Usher/Ticket Taker Manager
• Usher Supervisor, Ticket Taking Supervisor (as-designated)

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Qualifications:

• Ticket Taker only: Minimum 16 years of age with appropriate work permit
• High School Diploma or equivalent preferred.
• Strong verbal, written and interpersonal communication skills
• Previous guest service experience a plus.
• Attention to detail, quality and accuracy.
• Strong organizational skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.

Apply