Director of Public Services

Description

Work Location: Live Oak Public Libraries (LOPL), 2002 Bull Street, Savannah, GA 31401

FLSA Status: Exempt (Salaried)

Payroll Schedule: Bi-Weekly

Department: Library Services

Reports To: Deputy Library Director

Note: Please be reminded to log into our Applicant Tracking System (ATS) by either creating a new account, if you don't already have one, or logging in under your existing credentials to complete your full Live Oak Public Libraries employment application. Only employment applications that are 100% complete will be reviewed.

JOB SUMMARY

Under the direction of the Deputy Library Director, the Director of Public Services works collaboratively to coordinate and continuously improve library experiences for Live Oak Public Library customers. The Director of Public Services serves as a member of the Leadership Team. The Director of Public Services will be responsible for all sixteen (16) Live Oak Public Libraries' branch locations.

ESSENTIAL JOB FUNCTIONS

Services

• Oversees and ensures delivery of quality library services to customers.

• Regularly evaluates library services, policies, and procedures to ensure seamless library experiences for customers.

• Sets, implements, and oversees customer service standards and expectations.

• Implements organizational program/service goals and initiatives for the Libraries.

• Directly communicates individual and group library needs to support services departments.

• Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each assigned library, within a framework of organizational goals and objectives.

• Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for all locations of Live Oak Public Libraries.

• Responds to and resolves customer comments, concerns, and complaints.

• Works collaboratively with managers and regional staff to deliver targeted library programming with measurable outcomes.

• Collaborates with locations to ensure the safety and security of all customers and staff.

• Collaborates with locations on scheduling of staff.

Supervision

• Leads, coaches, supervises and establishes overall work objectives for library managers; develops, coaches, counsels, reviews and evaluates work performance, completes performance evaluations, and administers employee disciplinary actions (in coordination with Human Resources). Participates in interviewing and selecting staff.

• Ensures community Library Managers and Supervisors meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations.

• Oversees the use and allocation of personnel and other resources.

• Directs the professional development, evaluation and use of staff and other resources to ensure that customers receive high-quality and responsive customer service.

• Monitors employee morale and takes appropriate action to resolve conflicts in a timely fashion; resolves issues related to supervision, evaluation, and discipline of personnel, in collaboration with Human Resources.

Communication

• Ensures effective communication and collaboration between library staff and other library departments, as well as with customers and community agencies and groups.

• Regularly meets with library managers to ensure open lines of communication, provide updates on library services, and review operational updates and changes.

• Communicates and coordinates policies, procedures, and operational information to staff.

Management and Reporting

• Serves as primary contact with other library departments.

• Coordinates with the Directors of Information Technology, Facilities, and Human Resources, to oversee day-to-day services and operations.

• Solves service and operations problems.

• Owns customer complaints until issue resolution is reached.

• Coordinates, initiates, and approves paperwork and documentation to assure proper fiscal and regulatory control. Monitors financial expenditures, including making adjustments as needed to remain within budgetary guidelines.

• Makes recommendations to the Library Executive Director and Director of Finance in annual budget preparation relating to services and operations, capital improvement planning, long range and strategic planning.

• Prepares a variety of reports and statistics as needed or requested.

Other

• Regularly attends meetings of the Regional Board of Trustees, the county board meetings and community meetings as requested by the Deputy Library Director.

• Balances administrative and leadership responsibilities with time in the field working with managers and other staff to ensure exceptional library experiences.

• Performs other related duties as assigned.

This position description is not intended to be a complete list of all responsibilities, skills or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Live Oak Public Libraries. Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.

Qualifications

QUALIFICATIONS

Education and Experience:

Requires a Master’s Degree in Library Sciences from an American Library Association (ALA) accredited program; and, five (5) years of experience managing community library services, staff, and projects.

Additional Requirements:

• Experience with staff development including setting clear objectives, providing challenging and stretching tasks and assignments, developing measures to monitor progress, and the use of effective feedback.

• Experience working in a library or educational environment preferred.

• Must be able to work nights and weekends, stand for extensive periods of time during the workday, and perform duties at remote locations.

• An employee in this class must be physically able to operate a variety of job-related machines and/or office equipment and be able to move or carry job related objects and materials.

Licenses or Certifications:

• Grade 5(b) Librarian's Professional Graduate Certificate as defined by the Georgia State Board for the Certification of Librarians.
• Out-of-state applicants must be able to obtain the aforementioned Certificate within 6 months of hire date.
• Valid driver's license and insurability required. Must have reliable transportation to travel to the 16 LOPL branches as needed.

Special Requirements:

None.

Knowledge, Skills and Abilities:

• Advanced knowledge of computer usage, including ILS, internet and electronic databases.

• Knowledge in budget preparation and management.

• Strong organizational and interpersonal skills with proven ability to lead.

• Demonstrated strong management and leadership skills.

• Empowers others and creates a climate in which people want to do their best. Invites input from each person and shares ownership and visibility.

• Must possess interpersonal skills to work effectively with multi-level staff, customers, and community group members from all socioeconomic, educational, literacy, and cultural backgrounds.

• Adept at process management; knows how to organize people and activities. Can simplify complex processes; see opportunities for synergy, integration, and maximizing resources.

• Uses data and problem-solving methods, as well as honest analysis, to solve difficult problems. Can see hidden problems and looks beyond the obvious to get to the core issue. Investigates a variety of sources for answers.

• Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate.

• Ability to express self effectively and concisely both orally and in writing.

• Ability to maintain confidentiality.

• Ability to make presentations to the Board, community organizations and professional organizations as opportunities arise.

Physical Requirements

• Sufficient clarity of speech and hearing or other communication capabilities with/without reasonable accommodation to enable the employee to communicate effectively.
• Sufficient vision or other powers of observation to enable the employee to review a wide variety of materials.
• Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and related equipment.

Working Conditions

• Physical Demands: Job involves considerable amount of movement and activity. Work routinely involves lifting or handling material weighing up to 25 lbs, pushing book carts weighing up to 100 lbs, and heavy use of the computer.
• Mental Demands: This is high-level professional and technical work requiring sophisticated reasoning and independent judgement. Work is performed with minimal supervision and allows for significant discretion and variance in work routine.
• Emotional Demands: Some stress related to public and board contact. Some pressure related to sustained periods of high-volume activity and multiple demands.
• Social Environment: Always people to talk to, work with, and supervise.
• Physical Environment: Typical office/library environment. Some fluctuations in building temperature related to HVAC problems can cause uncomfortable period of heat or cold. Some periods of elevated noise levels.

Benefits Package Overview

This position entails a full offering of benefits to include medical (State Health Benefits Plan-SHBP), dental, vision, basic life, supplemental life, employee assistance program; and disability, critical illness and accident insurances, as well as flexible spending (health and dependent), and a substantial paid time-off (PTO) accrual schedule for vacation, birthday, holiday and sick leave. Live Oak Public Libraries (LOPL) also offers involuntary participation in the Teachers Retirement System of Georgia (TRSGA), a defined pension plan, for all employees with a 20 hours per week work schedule. Additionally, LOPL offers a voluntary participation 457(b) plan to all employees.

Please apply to our Job Page website: https://liveoakpl.org/about/jobs

Living and Working in Savannah

https://www.movoto.com/blog/opinions/move-to-savannah-ga/

https://georgiacoasthomes.com/moving-to-savannah/

https://www.savannahchamber.com/about-the-chamber/publications/relocation-guide

This position description is not intended to be a complete list of all responsibilities, skills or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Live Oak Public Libraries. Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.

Salary : $81,380 - $105,794