What are the responsibilities and job description for the Host/Hostess - The Windlass position at Live the Lake NJ?
Host/Hostess - Windlass
The Windlass is seeking hardworking individuals to join their team!
The Host is the first impression guests will get of the restaurant whether it is on the phone or when they come in. Hosts must be well groomed, even tempered, agreeable, well-spoken and fast witted. Hosts, in conjunction with the kitchen, keep the pace of the restaurant even and efficient.
General Job Description:
- Keep host station organized, clean and maintained at all times
- Field emergency calls to your colleagues on duty
- Hosts are often quite literally the first person a customer will come into contact with either in person or by phone. Just like a host of a party, a Windlass host must greet guests as if we have been waiting for them to arrive all day long. Kind, professional and immediate recognition of customers entering our door is a must.
- Hosts must know the menu, daily specials, general restaurant information, table sections, dining room stations, and fellow FOH employees on duty
- Hosts manage the phones, take reservations, record messages and answer customer questions
- Hosts will take coats and packages from customers (birthday cakes, decorations being dropped off, etc…)
- On occasion a host may be asked by the manager on duty to assist with service, cleaning tables, maintain the dining room
