Field Support Representative

Key Responsibilities:

We are looking for a high performing Field Support Representative to join our team and ensure Norco’s retailers in the southwestern USA have best-in-industry support. In this role, you will be the go-to person for all day-to-day operations in your territory, from driving sales to creating reports and providing top-notch service to ensure all customer needs are met. If you're a people person who loves keeping things organized, this is the job for you!

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone’s unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

Reporting directly to the Brand Manager for USA, this position requires some travel within designated region to drive sales and develop territory. This role will operate in UT/CO/AZ/NM/TX.

Role and Responsibilities

• Grow sales and brand representation within territory to achieve sales targets
• Provide customer service and support to dealers, addressing needs and requests in a professional, positive and timely manner
• Build and maintain relationships with existing and potential customers
• Provide in-person and virtual product training and sales presentations to existing and potential customers
• Communicate with Outside Reps and Sales Management on a regular cadence to provide updates and work collaboratively to drive business in your territory
• Proactively review order and allocation reporting to ensure smooth shipping and effective delivery to retailers
• Work with Outside Sales and Sales Management on forecasting and territory strategy
• Organize special events with dealers and internal events team where required, including demo bike preparation and maintenance
• Actively balance virtual and in-person call schedule to ensure assigned territory is covered in a timely manner
• Facilitate the credit process including managing orders within credit limits
• Enter and process return authorization requests, including any necessary follow-up
• Manage samples effectively on an annual cadence to align with key product launches and events
• Utilize social media to connect with potential dealers

Applicant Should Possess:

• Demonstrated ability to close sales and achieve sales quotas
• 3 years of relevant experience within the outdoor industry (preferably in cycling)
• Post-Secondary education
• Ability to travel up to 25%, with periods up to 50% during peak season (April to August)
• Excellent organizational and time management skills
• Ability to be flexible and work in a team environment
• Effective verbal and written communication skills
• A solid understanding of cycling products and passion for cycling
• Good computer skills with spreadsheets, word processing, and MS Office Suite
• Ability to work varying shifts such as evenings, weekends as needed
• Valid driver’s license and passport

The Salary range for this position is $55,000-$75,000 USD per year. The successful candidate will be offered a salary that aligns with their level of experience and the position’s requirements.