Client Care Specialist

We are searching for a Client Care Specialist to manage and maintain the smooth operations of our facility's administration, scheduling, and patient admissions. In this role, you will be required to handle front-of-desk relations, coordinate activities with other medical professionals, and ensure that administrative tasks such as document filing are completed.

Join our team, where we are committed to providing exceptional care and support to our Veteran and elderly clients!

Job Summary:

The Client Care Specialist (CCS) is responsible for ensuring that all home care clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours, monitoring service delivery on a daily basis, and recruiting, hiring, and training Personal Care Attendants (PCA) to meet their client’s needs.

Duties/Responsibilities:

· Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.

· Provide verbal and/or face to face attendant orientations.

· Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.

· Available to provide care services when directed by Branch Manager.

· Maintaining an authorization / utilization percentage of 95% or greater

· Maintain compliance for all client charts by filing all forms timely and maintaining stacking order.

· Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order.

· Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file.

· Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.

· Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints.

· Assist with Client Admissions and Supervisory Visits when requested by Branch Manager

· Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager

· Assist with recruiting, hiring, and orienting new attendants.

· Provide new attendants with access and support for the online training platform.

· Provide ongoing training and coaching to attendants when needed.

· Complete timely annual performance evaluations for all attendants

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

· Clean motor vehicle record and reliable transportation.