Home Care Area Operations Manager

Job Title: Area Operations Manager

Reports to: Regional Manager

Territory: East Coast

Supervisory Responsibilities:

· Recruits, interviews, hires, and trains branch staff in multiple branches across the Eastern USA

· Oversees the daily workflow of the regional operation team.

· Provides constructive and timely performance evaluations of Branch Managers.

· Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

Financial

· Effectively managing company resources

o Office supply costs

o Travel Costs

· Managing gross margin

o Caregiver Overtime

o Caregiver payrates

· Responsible for overall revenue growth

o Utilization / Fill Rate

o Referral to admission ratio

· Effectively managing community relationships

· Effective communication with regional and senior leadership

o Timely reporting issues and concerns

o Referral flow

Compliance

· Following all applicable state regulations

· Completing routine internal audits

o Client and personnel files

· Timely reporting of client and caregiver complaints

o Maintaining all grievance records

Client Care

· Responsible for managing client census

· Effective communication between client, caregivers, and branch

· Ensure timely initiation of service

o All admits completed with 48 hours of receiving referral

· Oversight over client visits

· Ensuring high levels of client satisfaction

o Customer satisfaction over 95%

· Ensuring client fill rate 95% or above on auth hours

Compliance

· Following all applicable state regulations

· Completing routine internal audits

o Client and personnel files

· Timely reporting of client and caregiver complaints

o Maintaining all grievance records

OPERATIONS/People Management

· Staffing and Recruiting

· Business Development/Expansion

· Community Relations

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

Physical Requirements:

Travel required 75%

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Experience:

• Home care: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $70,000 - $80,000