What are the responsibilities and job description for the Associate Product Support Specialist position at LiveEasy?
About the Role
As an Associate Product Support Specialist, you’ll be the go-to expert for customers, providing fast, friendly, and effective solutions. Whether troubleshooting product issues, answering inquiries, or collaborating with internal teams, you’ll play a key role in delivering an outstanding customer experience.
What You’ll Do- Provide top-notch support via phone, email, and chat.
- Troubleshoot product issues and offer clear, practical solutions.
- Maintain accurate records and escalate complex cases when needed.
- Stay ahead of product updates and customer service best practices.
- Identify ways to improve the customer experience and share feedback.
- Customer service or tech support experience (preferred).
- Strong communication, problem-solving, and multitasking skills.
- Tech-savvy with the ability to quickly learn new tools.
- Positive attitude and a passion for helping others.
- Fast-paced, collaborative office environment.
- Opportunities for growth and skill development.
- Be part of a team that values innovation and customer success!
- LiveEasy offers a comprehensive benefits package designed to support employees' well-being and work-life balance.
Live Easy is an equal opportunity employer. We welcome candidates from all backgrounds.
