What are the responsibilities and job description for the Product Support position at LiveEasy?
About the Role
As an Associate Product Support Specialist, you’ll be the go-to expert for customers, providing fast, friendly, and effective solutions. Whether troubleshooting product issues, answering inquiries, or collaborating with internal teams, you’ll play a key role in delivering an outstanding customer experience.
What You’ll Do
- Provide top-notch support via phone, email, and chat.
- Troubleshoot product issues and offer clear, practical solutions.
- Maintain accurate records and escalate complex cases when needed.
- Stay ahead of product updates and customer service best practices.
- Identify ways to improve the customer experience and share feedback.
What You Bring
- Customer service or tech support experience (preferred).
- Strong communication, problem-solving, and multitasking skills.
- Tech-savvy with the ability to quickly learn new tools.
- Positive attitude and a passion for helping others.
Why Join Us?
- Fast-paced, collaborative office environment.
- Work-Life Balance: Paid time off, holidays.
- Career Growth: Extensive on the job training and access to Learning management system for career growth.
- Team Culture: Collaborative, supportive, and fun work environment.
- Impactful Work: Help customers succeed while shaping the future
- Comprehensive Benefits: Medical, dental, vision, and life insurance and lots of extras.
Live Easy is an equal opportunity employer. We welcome candidates from all backgrounds.
Job Type: Full-time
Pay: Up to $20.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21
