What are the responsibilities and job description for the Apartment Manager Renewal and Delinquency Specialist position at LiveNjoy Residential?
Centralized Resident Services Specialist
Location: Plano, TX (In-Office, Monday–Friday)
About Us
LiveNjoy Residential is a dynamic and thriving real estate company dedicated to excellence in multifamily property management. As we continue to grow, we are embracing new technologies and innovative approaches to streamline operations and enhance resident experience. We’re currently seeking a high-performing, customer-focused Renewal and Delinquency Specialist to join our team at our corporate office in Plano, Texas.
Position Overview
This newly created, in-office role is designed for an experienced and highly organized individual with strong customer service and property management experience. You will play a critical role in supporting multiple communities by specializing in renewals, delinquency management, leasing support, and marketing coordination. The right candidate will bring energy, precision, and a solutions-oriented mindset to a collaborative and fast-paced environment.
Primary Responsibilities
- Renewals Management
Coordinate and execute all renewal activities across assigned properties, including resident outreach, offer tracking, follow-up, and reporting. - Delinquency Oversight
Monitor and manage delinquent accounts, issue notices, initiate payment arrangements, and recommend next steps (e.g., legal action, eviction) as necessary.
Secondary Help / Support
- Leasing Support
Provide backup leasing support as needed, such as responding to inquiries, entering applications, and maintaining accurate records in the property management system. - Marketing Assistance
Assist with marketing campaigns, community reputation management (e.g., Google Reviews), and ensuring consistent branding across platforms. - Reporting & Communication
Collaborate with onsite teams and leadership to provide updates, insights, and support related to renewal performance and delinquency trends. - Resident Relations
Maintain an extremely high level of customer service in all communications, working to resolve tenant issues professionally and promptly. - Operational Support
Participate in team meetings and contribute to ongoing centralization initiatives aimed at improving efficiency and resident satisfaction.
- 3 years of multifamily experience in roles such as Assistant Manager or Property Manager
- Proven ability to manage renewals and collections with a customer-first approach
- High emotional intelligence and a talent for resolving tenant concerns with empathy and professionalism
- Familiarity with property management software (ResMan experience preferred)
- Strong organizational skills with the ability to handle multiple tasks across properties
- Great verbal and written communication skills
- Local to DFW and able to commute to the Plano office Monday–Friday
- Competitive Pay with Bonus Opportunities
- Training & Career Development
- Paid Time Off (Vacation, Sick & Public Holidays)
- Health Care Plan (Medical, Dental & Vision)
- Salary $55-60k
Salary : $55,000 - $60,000
