What are the responsibilities and job description for the Account Manager - Business & MDU Sales position at LiveOak Fiber?
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
POSITION OVERVIEW & PURPOSE
The Account Manager - MDU & Business Sales is responsible for supporting both the Business Sales and Multi-Dwelling Unit (MDU) Sales teams by managing and retaining business accounts, securing new MDU partnerships, and coordinating service delivery. This position's primary purpose is to foster strong client relationships, provide administrative and strategic sales support, and ensure smooth coordination between internal departments to enhance customer satisfaction.
This role includes responsibilities such as account retention, contacting VIP business accounts with past-due balances, scheduling installations, negotiating bulk and Right of Entry (ROE) agreements with MDU property owners, and working closely with the construction team to address service delivery needs.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Account Management and Retention
- Build and maintain strong relationships with existing business and MDU accounts to ensure customer satisfaction and long-term retention.
- Act as the primary point of contact for assigned accounts, addressing inquiries, resolving ser-vice-related issues, and ensuring seamless service delivery.
- Proactively engage with clients to identify additional service needs, upsell opportunities, and contract renewal discussions.
2. MDU Sales and Contract Negotiation
3. Past-Due Account Follow-Up
4. Scheduling and Service Coordination
5. Customer Engagement and Support
6. Sales Strategy and Market Development
7. Internal Team Collaboration
8. Reporting and Data Management
KNOWLEDGE, SKILLS & ABILITIES
BASIC QUALIFICATIONS & COMPETENCIES
PREFERRED QUALIFICATIONS & COMPETENCIES
PHYSICAL DEMANDS & WORKING ENVIRONMENT
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
