Ambassador Manager

In this rewarding role, you will be responsible for operational performance for the Specialist Program. You will also contribute to strategic and tactical development of patient ambassador support initiatives for the client. Develop, initiate and pull-through marketing strategies and enhance execution to maximize ROI.

The Purpose of Your Role

An entrepreneurial approach is key to enhancing cross-functional and client relationships, driving performance, and expanding the global patient base. Creative and results-oriented strategies are vital for the success and retention of independent business owners, aligning with client expectations for patient relationships. Effective decision-making and collaboration with senior management across multiple departments are essential, as is leading cross-functional teams indirectly while ensuring adherence to all relevant guidelines.

The Qualifications We're Looking For

• Bachelor's degree in Business, Communications, Marketing, preferred or relevant work experience
• Proven Experience managing teams
• 3 years of experience in call center industry or related field
• Experience leveraging data systems to review performance data, understand reports and able to strategize performance improvements from data findings
• Strong, proven experience across multiple functions including customer service in fast-paced, service / team environment (call center, customer service, marketing services)
• Experience with Customer database management and customer relationship management tools
• A highly motivated change agent that drives business-focused solutions
• Possess strong communication and presentation skills to lead collaborative efforts across a diverse customer and vendor base. Demonstrate the ability to deliver complex information in ways that are easily understood
• Possess a broad understanding of overall commercial business, structure, and priorities and proactively set plans to meet evolving business needs
• Combine internal knowledge with external environment understanding to evaluate contractor capabilities to meet business needs
• Strong problem-solving abilities in complex, compliance regulated department

The Competencies You Bring

Adaptability

The Value You Deliver

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

About Liveops :

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you're part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)