AI/ML Engineer (Intern)

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a passionate and proactive AI/ML engineer intern to join a high-collaborative team of AI/ML Engineers and Scientists working to leverage Generative AI technologies to provide the best connected experience for consumers. In this role, you will be designing, developing, and testing Generative AI methods for a variety of use cases and models, ensuring that the output is accurate, relevant, and high-quality.

If you are passionate about Conversational AI and have experience working with advanced language generation models, we encourage you to apply for this exciting opportunity to bring cutting-edge Generative AI technologies to customers around the world.

You will: 

• Work alongside LivePerson’s Generative AI Engineers, Scientists, and Product leaders to leverage LivePerson’s enormous conversational data pipeline and customer base
• Contribute to expanding LivePerson’s Generative AI self-service offering, working with various business units to get feedback from internal and external stakeholders
• Develop and evaluate Agentic AI approaches to address real-world enterprise challenges like personalization and multi-modal AI 
• Get real-world experience from working with the industry-leading connected experience platform  

You have:

• Currently pursuing a Bachelor or Master's in Artificial Intelligence, Computer Science, or a related field
• Knowledge and/or experience with Generative AI and Prompt Engineering
• Knowledge and/or experience with general Machine Learning, Artificial Intelligence, and Conversational AI concepts 
• Proficiency in Python 
• Excellent communication skills and ability to collaborate with cross-functional teams
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com