What are the responsibilities and job description for the Software Development Engineer - backend position at LivePerson?
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview
Welcome to the Customer Identity and Access Management at LivePerson! We are a team of 5 engineers located across 4 countries in (Bulgaria, Israel, Germany, US). We are looking for a backend engineer (all genders) to join our team. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging.
What You Be Doing In This Role
Benefits
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview
Welcome to the Customer Identity and Access Management at LivePerson! We are a team of 5 engineers located across 4 countries in (Bulgaria, Israel, Germany, US). We are looking for a backend engineer (all genders) to join our team. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging.
What You Be Doing In This Role
- Leveraging expert Java knowledge to enhance new features and maintain platform stability, while continuously enhancing technical excellence.
- Maintain services using RESTful API conventions and a microservices approach.
- Evaluate and implement new technologies, create proof of concepts, and discuss architectural decisions.
- Improve the existing technical specifications and documentation.
- Troubleshoot production issues and assist with code maintenance.
- Implement internal process improvements, including automating manual tasks and optimizing data flows and infrastructure for scalability and stability.
- Collaborate with engineers, engineering managers, and stakeholders to ensure valuable contributions and refine product features.
- Provide on-call support as needed.
- Willingness to participate in paid on-call duty approximately every 5 - 6 weeks, in alignment with our "You Build It, You Run It" philosophy.
- A strong sense of quality, personal responsibility, and a passion for development.
- At least 5 years of core Java experience using Spring boot and/or Node.js - Data Structures, Algorithms and Design Patterns
- 5 years of experience with RESTful API and large-scale distributed microservices architecture.
- 3 years of experience in Kubernetes, GCP, and databases
- Experience with Gitlab.
- Familiar with DevOps for deploying applications from Dev to Production environments and service monitoring tools like Grafana, and Kibana.
- Experience in coordination with stakeholders and cross-team/ -departments and ability to succeed in a largely virtual organization, as well as knowledge and experience with agile values, principles, and methodologies (e.g., based on SCRUM or Kanban).
- Bachelor’s degree (or higher) in Computer Science or a related discipline.
- You are a strong communicator with very good written and verbal English skills.
Benefits
- Personal time off 33 days - Vacation (28 days) and care days (5)
- Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
- Internet and Mobile reimbursement
- Be flexible, work flexibly and from anywhere - no defined working hours or boundaries
- Remote first company with offices in Mannheim and Berlin
- Modern equipment (MacBook Pro)
- Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
- Monthly connection: Join our monthly connection pizza day in the office!
- We were awarded by Great Place to Work
- If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.