What are the responsibilities and job description for the Service Advisor at Livermore Lincoln position at Livermore Ford?
Livermore Lincoln is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.
We offer:
- Highly competitive compensation
- Paid training and development
- Medical, Vision and Dental Benefits
- 401(k) with company match
- Free College education courses for employees and their immediate family members
- Employee appreciation lunches
- Employee bonus for referrals
- Employee discounts
- Excellent culture
- Room for growth
RESPONSIBILITIES:
- Greet customers promptly in a friendly manner
- Obtain customer and vehicle information
- Provide excellent customer service to all customers
- Clearly document all vehicle symptoms as described by the customer
- Review all current and future vehicle service needs & recommendations with every customer
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Previous customer service experience
- Highly skilled in multi-tasking and personal organization
- Above average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.
