What are the responsibilities and job description for the Scheduling Coordinator position at Liverpool Pool and Spa 2021 LLC?
WE ARE EXPANDING!
Hot Tub Service/Delivery Scheduling Coordinator
Liverpool Pool & Spa 2021 LLC is an established company celebrating over 35 years in the Pool and Spa Industry! We strive to give our customers a great shopping and installation experience! We offer competitive wages and opportunity for Career Growth within the company. We are currently expanding and looking for friendly, outgoing, hard-working individuals to join our growing team at our East Syracuse Hot Tub Service Headquarters. Candidates must be self-motivated and willing to adapt with strong customer service skills. Job Training will be provided. Future training opportunities may be provided to those with proven strong leadership and customer service skills!
Open Job Title:
Hot Tub Service/Delivery Scheduling Coordinator:
The Dispatcher’s primary duty is to establish and maintain the work schedules of the service technicians, which includes delivery scheduling for newly purchased/refurbished hot tubs. This position has a high level of interaction with customers and candidate must have terrific phone skills, ability to work with little supervision, and be driven to provide timely and exceptional customer service.
Job Duties:
- Submit Work Orders/Component Warranty Claims
- Ensure Hot Tub Products/Services are delivered per schedule by service techs
- Record daily log of each job site visited with progress photos
- Delegate and track all duties for field service techs with aide of Service Manager
- Ensure job-site safety and codes are being met for all jobs and component installations
- Quote pricing for service estimates/installations and change orders w/provided sign off from customers (as needed)
- Load, unload product deliveries, pick up and deliver materials, if necessary
- Provide a weekly cycle count on Work Vehicle Part Inventory w/aide of service techs
- Creating/Closing Sales Orders, collect payments as per Invoices from customers through RB POS System
- Attend weekly company Service L10 meetings prepared to review progress with Leadership Team
- Communicate with customers on job progression, delays, weather changes, etc. (as needed)
- Other duties as assigned
Requirements:
- Valid driver’s license
- Must be reliable and dependable
- Must have excellent verbal and communication skills
- Must be able to take photos, use email, text and basic computer knowledge
- Ability to make intelligent and quick decisions (as needed)
- Work well under pressure especially when faced with unexpected delays and/or job challenges
- Ability to effectively multitask and stay organized throughout each project
Apply in person at 6804 Manlius Center Rd. East Syracuse, NY or reply to this ad and we will email you an application. We maintain a safe and healthy work environment, following all current CDC Guidelines. Please provide any credentials that may be utilized in this position (i.e. previous pool/spa experience not required but a plus!)
Application Contact: Jacob Burleigh, Hot Tub Department Manager 315-414-0741 x329
Job Type: Full Time
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $22 - $24
