Marina Guest Services Associate

Job Title: Marina Guest Service Associate

Work Location: Assigned Location

Function/Department: Operations

Reports to: General Manager

DOL Status: ☐ Exempt ☒ Non-Exempt

Role Overview and Responsibilities:

The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip. You will handle fueling transactions, assist with boat docking, and maintain a clean and organized fuel dock area.

• Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients

• Safely and accurately operate fuel pumps, monitor fuel levels, and dispense fuel to vessels while adhering to established safety guidelines and procedures

• Perform routine maintenance checks on fueling equipment, such as fuel pumps, hoses, and nozzles, reporting any malfunction or damage to the maintenance team

• Keep the fuel dock area well-stocked with supplies necessary for fueling operations

• Handle cash and electronic transactions for fuel purchases, accurately record sales, and maintain financial records

• Acknowledges and greets customers with a professional and friendly demeanor

• Uses salutation of the day and welcomes guests to the locations

• Remains positioned in designated areas when not completing tasks

• Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures

• Ties lines to secure boat safely to dock

• Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers

• Assists boaters with directions, reservations, troubleshooting, and other inquiries

-Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

• Delivers messages, items and/or guest amenities as requested

• Explains rates for transient guests and accepts payment

• Completes all tasks in a timely manner as instructed by the General Manager

• Treats boaters and associates with courtesy, respect and dignity

• Follows all appearance standards set by the Marina, all terms and conditions as set forth in the Handbook, and other policies and procedures

• Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area. Follows site specific safety and security procedures

• Reports all accidents and incidents observed on shift to supervisor or General Manager immediately • Uses only equipment trained to use and operates all equipment in a safe manner

• Reports all potential hazards and safety concerns to General Manager All other duties – perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks

Education, Work Experience Requirements and/or Competencies:

• High school diploma or general education degree (GED)

• Knowledge of boating or boating terms is desirable

• Enjoy providing excellent customer service

• Comfortable being outdoors and on your feet

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

• Must be able to talk, listen and speak clearly on telephone and in person

• This position is characterized by typically physically light, administrative work, but does require occasional heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force repetitively to lift, carry, push, pull and reposition objects

• Ability to traverse about a variety of environments and obstacles throughout the marina, with or without reasonable accommodation

• Ability to manipulate objects and demonstrate small, precise movements repetitively

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Salary : $20