What are the responsibilities and job description for the Front Desk Customer Care Representative for Christian Ministry position at Living on the Edge with Chip Ingram Inc.?
Living on the Edge Ministries is seeking a Front Desk Customer Care Representative to provide service to customers and donors in all aspects of the ministry. The ministry role of the Customer Care Representative is to have the necessary experience and be prepared to respond to Scriptural questions and conversations and be knowledgeable of Spiritual principles. The Customer Care Representative must also be prepared to pray with individuals over the phone or by email and be able to respond to general questions regarding our broadcast, resources, and online tools.
Hours per week: 40; Monday - Friday; 9-5; In-Office Duluth GA
Key Responsibilities & Duties of Customer Care
As a Customer Care Representative, it is important to offer excellent service to customers at all times. This involves:
- Extensive knowledge of available resources and promoting the vision of the organization.
- Building positive relationships with staff, customers, and donors.
- Maintaining a positive, empathetic, and professional attitude towards customers and donors, regardless of the situation.
- Communicating through various channels (phone, email, chats, note cards).
- Processing orders, donations, and requests efficiently.
- Keeping accurate records of customer and donor interactions, transactions, comments, testimonies, and complaints.
- Managing relationships.
- Any other duties assigned.
Qualifications
- 1-3 years’ experience as customer service/call center representative
- Excellent interpersonal and communication skills
- Proficient with Microsoft Word, Excel, and Outlook/Gmail
- Natural self-starter
- Alignment with Living on the Edge’s faith & values
- Mature in faith walk
- High School Diploma or equivalent
Values:
Must be willing to embrace Living on the Edge’s employee values:
· Live it out: Spiritually mature individual involved in a Christian church and committed to becoming a mature, authentic disciple of Jesus Christ (see Romans, chapter 12).
· Own Your Stuff: High desire for excellence in serving others and capability in leading the business functions of the ministry; additionally, humble and willing to admit mistakes and “own” errors of judgment or decisions regardless of consequences. We are a no excuse/no finger pointing organization.
· Think Team: Team oriented, not a solo worker. Must have an interest and ability to integrate into a team atmosphere.
· Everybody Matters & Everything Belongs to God: We serve other people not ourselves; we are stewards of what God has given us. Must have an “It’s not about me,” attitude.
About:
Living on the Edge is a global media discipleship ministry that helps to grow spiritually hungry people into Romans 12 Christians to bear much fruit for Kingdom impact. Founded by Chip Ingram in 1995, each day Living on the Edge reaches about 1 million people per day on radio, podcast, and app. Chip has over 35 years’ experience as a senior pastor, including two influential churches in the Bay Area of California. He is the author of over 20 discipleship-focused books, including True Spirituality, Holy Ambition, and The Real God.
Each year about 50,000 people engage with the ministry at a deeper level as a donor, buyer, or participant. Until recently our global ministry has primarily focused on a unique opportunity in China, but God is now opening doors with church leaders on every continent.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18
