What are the responsibilities and job description for the Deputy Director of Quality Assurance position at Living Resources?
Deputy Director of Quality Assurance
Albany, NY ( NY USA 12203)
Description
Living Resources is a non-profit agency dedicated to providing life-enhancing services for people with developmental disabilities in safe and nurturing environments. Living Resources’ purpose is to provide high quality care, protection and growth opportunities and to impart respect, dignity and self-worth. Living Resources works with, and for, families – by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.
To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.
The Deputy Director of Quality Assurance is responsible to lead the overall quality assurance initiatives across Living Resources, ensures compliance to regulatory requirements, improving organizational efficiency and enhancing quality outcomes. The position collaborates closely with all programs, services and leadership to drive consistency and excellence in quality standards.
Responsible for quality assurance efforts across the organization, focusing on regulatory compliance and provide strategic direction to improve quality performance initiatives
Lead the development and implementation of quality assurance programs, policies, procedures, and tools to ensure compliance with local, state, and federal regulations
Manage internal and external audits of program services
Monitor compliance with industry standards and oversee the implementation of plans of corrective action (POCA’s) and ensure they are followed through to completion
Oversee ongoing program surveys with internal and external stakeholders and develop action plans based on results
Collaborate with leadership and program directors to implement quality systems and training that enhance performance and service delivery
Assist with organization-wide risk management analysis and activities related to quality assurance
Serve as the lead coordinator for all quality-related audits and inspections, ensuring timely preparation and follow-up
Supervise the Quality Assurance team, including oversight of quality inspection tools, reports, and documentation systems
Participate in local, state, and federal policy meetings to stay current with evolving compliance requirements
Requirements
High School diploma and 10 years’ experience working in the field, Associate degree and at least 7 years’ experience working in the field; or Bachelor’s degree with 5 years’ experience preferred
OPWDD certified program experience is preferred
Minimum 3 years of experience in quality assurance, compliance, or regulatory oversight is required
Excellent organizational, written and verbal communication skills.
Benefits
We offer great benefits including Paid Training, Health (we cover 100% of deductible costs for Health Insurance), Dental & Vision Insurance, Health Reimbursement Accounts, Payment in Lieu of Health Insurance, Tuition Assistance, Retirement Programs and we have a Free On-Site Fitness Center in our main office in Albany!
There are also opportunities to advance within our agency!
Salary Description
83,000-92,800
Salary : $83,000 - $92,800
