What are the responsibilities and job description for the Call Center Hiring Event Wednesday 2/26/25 from 10am-2pm "In-Person La Mirada Only" position at Living Spaces?
Position Summary
The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer inbound guest calls in a high-volume call center
Address guest questions and needs, using a combination of soft skills, discovery / needs identification, problem solving, available tools, and knowledge of company products and policies
Capture accurate notes to summarize interactions on guest accounts
Consistently meet / exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
Participate in ongoing trainings. Limited travel may be involved
Qualifications
Education / Experience : High school diploma or general education degree (GED). One to two years of related experience in customer service. Equivalent combination of education and experience will be considered.
Computer Skills : To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Position Hiring Range
The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. P ay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.
Compensation : $17.85 - $23.15
Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.
Benefits Include :Salary : $18 - $23
