Retail Customer Service Representative

Job Summary

The Operations Specialist - Retail is a key member of the Living Spaces team, responsible for delivering exceptional guest experiences and ensuring the success of our retail operations. This role requires a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
• Partner with the Operations Supervisor to ensure the success of our retail operations, including maintaining a clean and organized store environment.
• Execute standard work expectations in the front end, fun room, prep kitchen, and beverage bar, ensuring a high level of quality and efficiency.
• Assist the Store Manager in resolving guest escalations, returns, and discounts, providing a positive experience for our guests.
• Ensure check-out/in processes are executed accurately and efficiently, maintaining a high level of guest satisfaction.
• Establish a self-audit routine to ensure compliance with Asset Protection Audit standards.
• Ability to work weekends and most holidays, as well as work in a fast-paced environment.

Requirements

• High School Diploma or GED equivalent.
• 1 year of retail experience in a direct customer interactive environment required.
• 1-2 years of customer service experience.
• High volume experience is preferred.

Benefits

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program