Receptionist

Job Title: Receptionist

Location: Porterville, California

Position Overview:

We are seeking a Receptionist for our Lindsay location. This role is critical as the first point of contact for patients and plays a key role in delivering excellent customer service both over the phone and in person. The ideal candidate will be friendly, detail-oriented, and skilled in handling various administrative tasks. 

Responsibilities:

• Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry.
• Provide information to callers and direct them to the appropriate department; ensure phone coverage at all times.
• Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly.
• Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols.
• Screen patients for updated information and provide necessary details about what to bring to their appointment.
• Adhere to safety and security protocols; maintain confidentiality of restricted areas, keyless entry codes, and computer passwords.
• Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas.
• Inform patients of any outstanding balances and request payment as needed.
• Confirm patient appointments by calling daily and verify methods of payment.
• Handle patient complaints with diplomacy, resolve conflicts, and refer issues to designated personnel as required.
• Attend department staff and clinical meetings.
• Perform other related duties as assigned.

Requirements:

• High school diploma or equivalent required; six months of medical receptionist experience in a comparable healthcare setting preferred.
• Bilingual in English and Spanish; additional language skills are a plus.
• Strong customer service and interpersonal communication skills, with a high degree of diplomacy and tact.
• Intermediate to advanced phone skills and the ability to manage multiple tasks efficiently.
• Knowledge of basic math, modern office procedures, and computer data entry with a typing speed of at least 45 WPM.
• Proven ability to handle confidential information under HIPAA standards and work well under pressure.
• Flexible and adaptable to changing departmental needs.

Personal Qualities:

• Friendly and approachable with a professional demeanor.
• Strong problem-solving skills and ability to handle diverse patient needs.
• Commitment to delivering exceptional customer service and maintaining patient confidentiality.

Skills:

• Proficient in handling phone systems and office equipment.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Strong verbal and written communication skills.

Physical Requirements:

• Must be able to sit or stand for extended periods.
• Ability to lift up to 15 pounds.
• Must be able to communicate clearly with patients and staff in person and over the phone.

We Offer:

• Competitive Salary
• Health, Dental, Vision Insurance
• 401(k) Matching
• Paid Time Off

If you are a motivated individual with a passion for exceptional service and meet the qualifications listed above, we encourage you to apply for this position.

Our organization is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.