Practice Care Coordinator

Imagine, struggling to hear. Not just a whisper…but everyday conversations with your friends and family. There are 37.5 million adults in America who live with hearing loss. As a second generation family-owned business, we have lifted the burden of hearing loss to a growing patient base for 70 years. It is our mission to serve better than anyone and to enrich the lives of our patients by helping them find inspiration and hope through better hearing. We are currently serving patients in over 90 locations throughout Texas, New Mexico, Arizona, and Colorado. In your role as a front-line leader, you’ll be challenged to take on work that enables you to help improve the lives of others. You’ll grow as a person and a leader, and have the incredible opportunity to serve your local community.

If you genuinely care about people, have an infectious smile, are organized and driven, and have an overwhelming desire to be part of a collaborative and well established team of outstanding professionals-We want to meet you!

What We Offer:

• Competitive pay
• Robust insurance package: medical, dental, and vision coverage, life insurance, short-term, and long-term disability, accident, hospital indemnity, and critical illness coverage.
• 401(k) Plan
• Paid Time Off paid holidays

As a Patient Care Coordinator, you will:

• Own the first impression
• Smile often
• Work in a fast paced environment
• Answer incoming calls from patients, doctors and other health care facilities in a timely and professional manner.
• Greet and assist anyone who enters the clinic
• Check patients in and out for their scheduled appointments
• Verify patient insurance benefits
• Collect and post payments to the patient accounts
• Update insurance information and personal data in the patient charts
• Follow scheduling guidelines for our clinics both locally and in outlying area
• Prepare charts for upcoming appointments
• Maintain inventory of office forms and supplies
• Work closely with clinicians and other support staff to ensure that our patient’s needs are met
• Arrange for package pickup and delivery services
• Helping in other areas of the office as needed

Skills and Abilities:

• Ability to handle several tasks simultaneously
• Empathetic
• Emotional intelligence
• Flexibility
• Telephone skills
• Customer service
• Effective organizational and time management skills
• Attention to detail
• Willingness to learn
• Professionalism
• Proficient in the use of computers and related software such as Microsoft Office
• Good communication skills-verbal and written
• 40 to 50 wpm typing skills