Central Scheduler

Description

POSITION SUMMARY:

Schedule Monday through Friday Days. We are currently searching for a Centralized Scheduler to facilitate the scheduling process for hospital and outpatient patients. Obtain essential information for registration, scheduling and insurance referral. Provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence. Perform other scheduling duties as requested.

PRIMARY RESPONSIBILITIES & AUTHORITIES:

• Schedules appointments accurately and completes pre-registrations including insurance verification.
• Makes appointments from calls and orders work queues
• Reschedules and cancels appointments and communicates as needed with patients/families and departments/clinics
• Coordinates multiple appointments
• Demonstrates positive customer service when greeting patients, care providers and others.
• Provides patient/family service instructions prior to appointment as directed by service department
• Provides directions/maps, and parking instructions as needed
• Works with system to set up appointment reminder phone calls.
• Secures demographics, guardian and emergency contacts, guarantor and coverage information
• Verifies insurance eligibility for services
• Updates registration when patients information changes.
• Requests referral and pre-certification number from PCP at the time of scheduling the appointment.

OTHER DUTIES & RESPONSIBILITIES:

• The Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all of the information required to bill properly for its services
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
• Provides accurate information so that all departments may view and print the schedule for the appointments daily, and maintains open communication with hospital departments regarding schedule changes

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS, ABILITIES):

• Previous clinical background preferred.
• Knowledge of medical terminology required
• Skill in typing and usage of Microsoft Outlook and Word
• Ability to pay close attention to detail
• Ability to work with minimal supervision
• Previous experience in appointment scheduling in a health care environment is required (e.g., physician office, clinic or hospital)
• Experience in customer service is very desirable
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is required
• Must be highly skilled in verbal communications, problem solving, and prioritization and organization
• They must be thorough and able to follow detailed instructions
• Must be able to meet tight time frames and have excellent customer service skills

PHYSICAL DEMANDS:

This position requires periods of extensive sitting and phone work. It also requires other repetitive motions (e.g., bending, stooping, and twisting, walking, standing, reaching overheard, pushing or pulling).

WORK ENVIRONMENT:

Office environment with standard office equipment such as computers, phones, copier, filing cabinets, and fax machine.

Qualifications