What are the responsibilities and job description for the Customer Service Representative position at Livingston Insurance Agency?
Job Description
We are hiring a customer service representative to manage your own book of business. Candidate would work closely with their own list of clients. Service their insurance accounts and selling additional insurance products. This is a career opportunity with room for advancement.
Customer Service Representative Responsibilities:
Independent Insurance Agency located in Geneseo, NY. Representing over 25 different insurance companies and providing a wide range of personal and commercial insurance services.
Independent Insurance Agency located in Geneseo, NY. Representing over 25 different insurance companies and providing a wide range of personal and commercial insurance services.
We are hiring a customer service representative to manage your own book of business. Candidate would work closely with their own list of clients. Service their insurance accounts and selling additional insurance products. This is a career opportunity with room for advancement.
Customer Service Representative Responsibilities:
- Candidate would work closely with their own list of clients.
- Service their insurance accounts and selling additional insurance products.
- We provide on the job training and professional development assistance.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Position does require that candidate have a NYS P&C License or the willingness to obtain one.
- Position requires either knowledge of or the willingness to learn Personal and Commercial Lines Insurance Sales and Service.
- Applicant must have a great work ethic, excellent communication skills and be a team player.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Financial reimbursement is provided upon obtaining the proper licensing.
- Continuing education can be reimbursed as well
- PTO & 401K is available
Independent Insurance Agency located in Geneseo, NY. Representing over 25 different insurance companies and providing a wide range of personal and commercial insurance services.
Independent Insurance Agency located in Geneseo, NY. Representing over 25 different insurance companies and providing a wide range of personal and commercial insurance services.