Prevention and Outreach Receptionist

Company Overview

LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STIs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.

Position Overview

The Prevention and Outreach Center Receptionist is the first point of contact for clients and the community entering the Outreach Center. This position is responsible for greeting and directing visitors, gathering client information for appointments or events, preparing meeting rooms, maintaining filing and data, stocking brochures and supplies, and answering inbound calls. This position will also maintain the company calendar for the Outreach Conference Area schedule and may be asked to make appointments for the Prevention team. The receptionist also serves as the building contract for building and maintenance issues.

Key Responsibilities:

• Setting up the lobby area with brochures, table displays, and refreshments and ensuring the area is tidy
• Answering phones, answering questions, and redirecting calls
• Greeting patients and assisting with any required paperwork promptly and professionally
• Reporting and scheduling service for building and maintenance issues for the Outreach Center
• Escorting patients to the appropriate testing rooms
• Preparing incoming and outgoing mail
• Stocking condoms and literature displays
• Preparing materials and assisting with the general preparations involved in hosting testing events
• Orienting clients on the procedures of using the computer stations and ensuring their cleanliness
• Entering data, appointments, and various information into computer systems accurately
• Ordering supplies and stocking shelves (items may weigh up to 25 lbs.)
• Assisting with testing, including becoming certified to be an HIV tester and performing rapid HIV testing
• Any other duties that may evolve within this position

Skills Needed:

• Ability to multitask and prioritize
• Be comfortable working and communicating with clients and stakeholders in-person and on the phone
• Strong communication skills
• Organizational and calendar management skills
• Demonstrated ability to be adaptable to changing circumstances and environments
• Competent in Microsoft Office Suite, including Word, Outlook, and Excel

Qualifications:

• High School diploma or GED; Associates Degree preferred
• Medical Office experience preferred
• Working knowledge of Microsoft Office software

Physical Demands:

The physical demands described here represent those that must be met by any worker to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal-opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.