What are the responsibilities and job description for the Electrical Support Technician position at LJ Inc.?
LJ Inc. is a leader in providing cutting-edge industrial, commercial, and residential turn-key solutions and dedicated to delivering exceptional services to our valued customers. With a strong commitment to innovation, quality, and customer satisfaction, we have established ourselves as a trusted name in the industry.
Our team is comprised of talented professionals who are passionate about what they do. We believe in providing our employees with the necessary tools, resources, and support to excel in their roles and reach their full potential.
At LJ Inc, we strive for excellence in everything we do. We embrace new technologies, methodologies, and industry trends to stay ahead of the curve. Our commitment to continuous improvement and customer satisfaction sets us apart and drives our success.
Join our team and become part of a company that values your skills, knowledge, and contribution.
Job Summary:
The Electrical Support Technician will be responsible to work within a project team to provide controls hardware and software support to customers through mainly remote access from LJ Headquarters. This technician will be part of a team of controls engineers having the primary goal of maintaining customer satisfaction. LJ is a growing company with many opportunities for expanding personal knowledge and position in the company. Multiple positions exist at different experience levels. Pay is based on experience level. This is a full-time, on-site position.
Essential Job Functions:
- Remotely troubleshoot running customer electrical control systems through remote access and related controls software such as Rockwell Automation Studio 5000.
- Support onsite technicians in their ability to troubleshoot customer systems through remote access.
- Work with a development team to learn new control designs prior to being installed in the field.
- Provide support for new designs in testing new cabinets prior to installation.
- Follow company processes and controls work level instructions for maintaining good software revision control and programming styles.
- Controlled code incident management with minimal impact to customer's production.
Qualifications:
- To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers.
- Ability to read electrical prints on paper or in AutoCAD.
- Functional electrical maintenance and troubleshooting skills.
- Competence in industrial machinery controls design.
- PLC/HMI programming experience with an emphasis on Rockwell Automation.
- Experience with different fieldbus architectures with an emphasis on Ethernet/IP and general networking knowledge.
- 1 year of controls, or electrical experience, and 1 year of plc programming experience
The following software experience is a plus:
- AssetCentre
- Studio 5000
- RSLogix 500
- RSLogix 5
- Factory Talk View ME
- Factory Talk View SE
- AutoCAD
- VMWare Workstation
Networking Experience:
- VPN
- VNC
- RSlinx or FactoryTalk Linx
What we offer:
- Competitive compensation
- 100% company paid health insurance for employee and dependents
- 100% company paid dental and vision for employee and dependents
- 401k with 3% company match
- Overtime after 8 hours
- PTO and vacation time
- And much more!
