Account Manager

Ready to join our account team?

Are you self-driven and results-oriented? Does managing projects from start to finish and beyond spark passion in your life? Do you aspire to work with a variety of clients, helping them to achieve their wildest marketing goals and objectives? Then step right up! The Account Manager (AM) at LKF Marketing provides high-level assistance to any Account Executive (AE) in the day-to-day management of accounts. The AM reports directly to the Client Services Director as well as the AE for each assigned client.

Requirements

The ideal candidate is a team player with a positive attitude, ready to support senior team members and contribute to the success of client campaigns. You should have strong attention to detail and the ability to manage multiple tasks efficiently while maintaining high standards of quality. Excellent communication skills, both written and verbal, are essential for effective collaboration with internal teams and clients. We're looking for a self-starter who is eager to learn, takes initiative, and is motivated by new challenges. Strong organizational skills are key to managing tasks efficiently while ensuring accuracy and quality. A passion for marketing and a desire to develop and grow within a dynamic and fast-paced environment are essential for success in this role.

Primary Responsibilities (LMA)

· Manage day to day client needs

· Build collaborative team approach to client work

· Mentor account coordinator

· Meet billable hours target

· On time/on budget/profitable

· Start building a network (i.e., volunteer, committees, boards)

Other Duties

· Oversee the day-to-day activities of assigned clients, ensuring smooth project workflows by tracking tasks, production, and creative deadlines.

· Maintain strong, long-term relationships by proactively addressing client needs and providing updates on campaign progress.

· Assist in developing and executing marketing strategies and campaigns that align with client goals, target audiences, and budgets.

· Collaborate with account, creative, and web teams to manage and execute client projects, including website development and updates.

· Assist in managing the work of junior team members, providing guidance and mentorship as needed.

· Perform edits to client websites in various Content Management Systems (CMS), ensuring that all content is up-to-date, accurate, and aligned with client expectations.

· Proofread copy and artwork, ensuring all materials meet the client’s standards and pass the agency’s approval process.

· Prepare and present performance reports to clients, offering insights into campaign performance and adjustments.

· Assist with proposals, ad copy, brochure content, and other written materials as needed.

· Assist with administrative tasks such as preparing meeting agendas, handling client documentation, organizing files, maintaining correspondence, and processing paperwork related to client activities.

· Maintain awareness of client activities, industry trends, and competitor activities, and gather relevant background information and analyses to support the AE in decision-making and strategy development.

· Assist in managing client budgets and ensuring that campaigns are executed efficiently within financial constraints.

· Monitor project timelines and work closely with vendors and internal teams to ensure deadlines are met. Proactively address any potential issues and escalate them to the AE before they impact project progress.

· Support business development efforts by identifying opportunities to expand client relationships, upsell services, or assist in proposal development.

· Maintain an average of six (6) billable hours per day (within three months of employment).

Education
Must have a bachelor’s degree in marketing, communications, public relationship, or business or related field with a minimum of 2 years of experience working in a marketing agency or an in-house marketing department.

Other qualifications include:

· Excellent oral and written communication skills

· Proven ability to meet deadlines, juggle multiple projects, and work independently in a fast-paced environment

· Expertise in using Microsoft Office software

· Superb grammar skills

· Project management experience

Benefits

LKF Marketing offers health insurance to full-time employees; 401K retirement plan benefits (including company match of 3%); paid time off; paid parking; easy access to downtown shops, restaurants, and services; plus a crazy bunch of co-workers that might just become your best friends!

About LKF Marketing

We are a full-service advertising, marketing, website design and development, and public relations agency located in downtown Kalamazoo, Mich., with a 30 year history. We're different from other communication firms. Why? Our sole purpose is to achieve results. Great design might win awards (got ‘em!), but we up the ante with solid strategy. There are no cookie cutter marketing plans here.

We are a fun and fast-paced firm that values our culture and seeks a new team-member who upholds our core values:

• Be Smart
• Have Fun
• Be Honest
• Do Whatever It Takes
• Contribute to Family

Our passion is obvious. We're seriously nuts about what we do, and it shows up in every project. We love to find new ways to meet challenges and thrill our clients. We can't believe we get paid to do this for a living! This passion is carried into our community, where our employees are very active with various. You are highly encouraged to become part of the community by donating some time to a local community partner, ie: Rotary, Kiwanis, or anything that is of interest to further our company’s social networking group.

That's what we do: Work hard. Play hard. Join us, you'll be glad you did!

How to Apply

Please submit cover letter and resume to our Client Services Director. Cover letter should include why you’d like to be LKF’s Account Manager!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• marketing agency or marketing department: 2 years (Preferred)

Ability to Commute:

• Kalamazoo, MI 49007 (Preferred)

Ability to Relocate:

• Kalamazoo, MI 49007: Relocate before starting work (Preferred)

Work Location: In person

Salary : $45,000