What are the responsibilities and job description for the Desk Coordinator position at LLFO PET MANAGER LLC?
Job Description
Job Description
Description : What we offer :
Compensation
Hourly Rate
Benefits
bring your dog to work!
Core Competencies :
Consistent and timely attendance
Ability to learn dog recognition
Completion of all E-learning platforms
NPS and phone scores
Proper door control in all rooms
Proper record keeping
Participate and lead topics in team meetings
Personal Characteristics
Detail oriented
Quick thinkers
Emotionally intelligent
Outgoing, enthusiastic by nature
Fun-loving
Strong observance skills
Strong multitasker
Excellent communicator
Day to Day Duties
Data entry
Creating Pet Parent Charts
Clean and Safe Environment
To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
Keeping playrooms clean of messes at all times
Does walk through and risk awareness inside and outside playrooms
Ensure playrooms are following proper policies and procedures
Cleaning may include, mopping, sweeping, trash and water refill
Equipment check for proper operations
Being proactive in making sure dogs are always in a clean and safe environment is key!
Health and Grooming
Spa services coordinator / manager / trainer - ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behaviors
Report dog scuffles right when they occur for safe wound cleaning if needed
Work with team to assure our Quality of Care sets the standards for dog care
Customer Service and Presentation
Ability to work cohesively with their team in a respectful and professional manner
Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)
Be knowledgeable on pricing and services
Use social media to promote in-store and out of store events
Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
ENJOY your team! GROW your team! and PLAY to your fullest potential!
As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.
Requirements : Qualifications
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills
Ability to "own" a room of dogs
All rooms are equipped with cameras for pet parents to stay engaged
Caring for all furry friends as if they were a part of your famliy
Keep data accurate with current dogs
Engage, play and enjoy the furry friends
Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are :
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
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