What are the responsibilities and job description for the Customer Service Representative position at Lloyd Plumbing, Heating & Gas Service?
CSR / Customer Service Representative – Full-time – Montpelier VT
PLEASE NOTE: this is NOT a remote/work-from home position and requires someone to be onsite 5-days per week in Cabot, Vermont.
Do you want to make $17-22/hour = $30-45K/year (OR MORE depending on experience), receive excellent benefits, and work for a company that values your work-life balance?!
Lloyd Home Service is a family-owned business that is built on the core values of Faith, Family, Integrity, and Quality! We are growing and in need of friendly, hard-working, and passionate Customer Service Representative to add to our team. Here at Lloyd Home Service, we are all about our team members and their success both professionally and personally. Come join the award-winning team today!
Perks FOR YOU / Employee Benefits:
- An uplifting environment where you are surrounded by leadership and team members that are truly invested in and care about your life.
- A fun atmosphere with room for growth and development!
- Healthcare benefits: Medical coverage (approx. 90% employer paid), Dental (employee & family), Vision (employee & family), with long term disability, short-term disability, accident insurance, and life Insurance)
- Simple IRA Retirement Plan with company match program
- PTO - Paid Holidays, Paid Vacation, Paid Sick Days Birthday Paid Holiday
- Summer/Winter family team events (Holiday Party & Summer Family Outing/BBQ)
- SPIFs and bonuses
- Incentive Trips and Rewards
- Weekly payroll schedule
- Paid Training
CSR Skills / Requirements for Hire:
- You are excited about making a difference in people’s lives every day.
- You have strong customer service and communication skills.
- You demonstrate an excellent work ethic.
- You work well with a team (team player).
- You are well groomed and maintain a neat & professional appearance.
- Minimum education: High School Diploma or GED.
- Experience needed: 1-2 years of call center experience (preferred, not required) or other previous customer service experience.
- Working knowledge of computers and ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
- Previous experience working with business management software tools preferred.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Strong attention to detail and ability to work well under pressure.
CSR Duties / Responsibilities:
- Strong commitment to world-class customer service.
- Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
- Provide superior oral/written communication and ability to convey information clearly and effectively.
- Ability to work well and quickly under pressure.
- A knack for effective time management, organization, and prioritizing.
- Execute strong decision-making, change management, and negotiation skills.
- Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
- Participation in rotational after-hours call taking, remotely (1-2 weeks per month for Club Membership emergency requests).
- Build solid productive relationships with team members and customers.
- Provide timely feedback to management on any issues or needs.
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Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Relocate:
- Montpelier, VT 05602: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $45,000