Contact Center Agent

Schedule : Monday-Friday, 8 : 30am-5 : 00pm, with overtime as offered

Location : Uniondale, NY

Compensation :  $18-19 / hour, plus overtime.

Job Overview :

This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

Responsibilities

• Handles and responds promptly to inquiries from clients and / or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

Salary : $18 - $19