What are the responsibilities and job description for the Senior Service Desk Analyst position at LMAX Group?
About the Role:
This unique role is placed within the Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.
The role will also assist the London based Microsoft Enterprise team, extending the business hours of both the service desk, and Microsoft Enterprise team.
Essential Skills / Experience:
- Minimum 3 years' experience in IT support, ideally in professional environments
- Onboarding/offboarding experience (joiners, movers, leavers)
- Excellent interpersonal skills (previous experience in retail or customer service advantageous)
- Task management and prioritization, adhering to SLAs and KPIs
- Basic knowledge of computer hardware and ability to resolve hardware-related incidents
- Experience building laptops/desktops
- Solid knowledge of Office 365, Azure AD, Intune, and Windows environments
- Experience supporting mobile devices, MDM applications, and managing company assets
- Experience with printers and basic printer troubleshooting
Desirable Skills / Experience:
- Working knowledge of Kanban or agile methodologies.
- Experience supporting mobile devices, MDM applications, and managing company assets
- Understanding of how auditing and certification procedures impact the Service Desk
- Experience with databases on Linux such as MySQL or Postgres.
- Understanding of TCP/IP networking
- Experience of working in financial services / regulated entity
Salary range: up to 80,000$
In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.
Benefits:- 25 days PTO
- Generous funding pot for training courses and conferences
- Pension: 401K
- Private medical, dental, and vision coverage
- Life insurance
- TriNet Platform
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
