Senior Educational Case Manager

About Le Moyne College:

Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.

Our Mission:

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.

POSITION SUMMARY

The Healthcare Advancement Resource Center (HARC) is a grant-funded initiative supported by the Mother Cabrini Health Foundation and other funding sources. HARC’s mission is to connect internationally trained medical graduates (IMGs) with educational and employment opportunities to meet the demand for linguistically and culturally competent healthcare providers in the U.S. Specifically, HARC assists healthcare professionals from around the world who have relocated to New York but have been unable to practice their profession in obtaining the necessary credentials and licensure to reenter the healthcare workforce.       

Under the direction of HARC’s Director, the Senior Educational Case Manager plays a leadership role in guiding program participants toward credentialing, licensure, and career advancement in the healthcare field. This position is responsible for supervising case managers, providing high-level educational counseling, and overseeing case management strategies to ensure participants receive comprehensive support. The Senior Educational Case Manager will serve under the direction of the director as a key representative of HARC, collaborating with internal teams, institutional partners, and external stakeholders. They will also collaborate with the director to monitor program effectiveness, implement best practices, and ensure compliance with funding requirements.

This full-time position requires in-person work and hosting learning sessions on one to two Saturdays per month (8:30 a.m.—5:00 p.m.).

This position is a grant funded position. Renewal is based on funding being available from external sources and the performance review process by external sources and is contingent on the continued receival of those funds.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

Supervision & Team Leadership

• Collaborate with the director to manage and guide a team of case managers to ensure consistent and effective service delivery.

• Train, mentor, and support case managers in best practices for educational counseling and case management.

• Conduct bi/weekly case managers’ meetings to discuss participant progress, challenges, and strategic solutions.

Case Management & Participant Support

• Provide high-level case management services, developing individualized career and licensure plans for participants.

• Assist participants in navigating credentialing, certification, and employment pathways.

• Conduct eligibility screenings, intake assessments, and progress evaluations.

• Ensure participants receive targeted support through career readiness training, mentorship, and referrals.

• Maintain and oversee detailed participant records, tracking progress and identifying areas for intervention.

Program Development & Oversight

• Lead the development and refinement of case management strategies to improve participant outcomes.

• Collaborate with the director to identify gaps in participant support services and recommend enhancements.

• Collaborate with the Director to develop program policies, standard operating procedures, and evaluation metrics.

• Ensure case management aligns with HARC’s mission, objectives, and compliance requirements.

Stakeholder & Community Engagement

• Establish and maintain partnerships with community organizations to expand participant support networks.

• Represent HARC at conferences, networking events, and professional development forums as needed.

Data Management & Reporting

• Oversee participant data collection, ensuring accuracy and consistency across case management staff.

• Analyze program data to assess effectiveness, identify trends, and drive continuous improvement.

• Generate data for grant proposals and reports and participate in the grant writing demonstrating program impact.

Administrative Responsibilities

• Attend weekly team priority-setting meetings & additional conversations as requested by HARC Director

• Facilitate a bi-weekly meeting of the case management team to provide updates, navigate challenges & share best practices

• Complete regular performance assessments

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.

• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.

• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.

• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.

• Demonstrates excellent work attendance, reliability and work ethic.

• Attends and actively participates in required meetings and training sessions.

• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.

• Must complete all required federal, state, institution and department trainings.

• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.

• Performs a variety of related duties as assigned.

QUALIFICATIONS  

• Master’s degree in education, social work, healthcare administration, law, or a related field.

• Bi-multilingual proficiency in spoken and written English and an additional language.

• 2 years of experience in case management, workforce development, or educational counseling, preferably in healthcare-related programs.

• Supervisory experience, with a proven ability to lead and develop a team.

• Strong knowledge of licensing and credentialing processes for internationally trained healthcare professionals (preferred).

• Excellent communication, problem-solving, and program development skills.

• Exceptional organizational skills and attention to detail.

• Outstanding verbal and written communication skills.

• Ability to build and maintain strategic partnerships with community organizations and stakeholders.

• Ability to interact with a variety of personalities professionally.

• Ability to work professionally and ethically within a multicultural setting, including maintaining confidentiality and privacy of persons, documents, data, and communication

• Willingness to work a flexible schedule, including evenings and one to two Saturdays a month.

Additional Information:

Le Moyne Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded) 
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package 

35 hour work week

Pay Range:  $62,000 - $67,335 annually

Equal Employment Opportunity

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.  Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Application Instructions:

To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:

* Cover letter outlining your interest in the position
* Current resume
* Contact information for 3 professional references

Salary : $62,000 - $67,335