What are the responsibilities and job description for the PC Analyst II position at LMCU?
Title: PC Analyst II
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
What You’ll Get: (note varied offerings based on role and hours)
LMCU is looking for a PC Analyst II who will be responsible for keeping the network computing systems operating efficiently and assures that computing standards are implemented and enforced. Extends IS support services to staff and members both in person and remotely. Performs operational tasks directly related to the credit union’s PC equipment and account processing system.
What you’ll do:
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
What You’ll Get: (note varied offerings based on role and hours)
- Weekly Pay
- Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
- Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
- Retirement options like 401 (k) with company match and pension.
- Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
- Tuition reimbursement
- To see a full list of our benefit offerings – check out this helpful guide!
LMCU is looking for a PC Analyst II who will be responsible for keeping the network computing systems operating efficiently and assures that computing standards are implemented and enforced. Extends IS support services to staff and members both in person and remotely. Performs operational tasks directly related to the credit union’s PC equipment and account processing system.
What you’ll do:
- Installs, supports, and manages software and hardware devices (including inventory management/tracking and licensing).
- Responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure.
- Assists and responds to help desk requests and planning/coordinating special projects
- Participates in team and individual projects including new location setups.
- Creates service calls with vendors and monitors service calls to ensure timely repair.
- Acts as a point of contact for hardware/software vendors.
- Consults with IS management and other personnel to assure that IS standards for control, security, and data recoverability are understood and followed.
- Coordinates with other IS staff to assure that appropriate IS computing standards are implemented and maintained.
- Manages software upgrades to assure compliance with standards and control procedures.
- Creates and manipulates current PC images.
- Collaborates with IS network systems staff to support the following computing components: PC/LAN workstations, WAN communications links, printers, telephone equipment, and peripheral devices.
- Provides tier II helpdesk support to LMCU personnel.
- Acts as an escalation point for PC Analyst I.
- Researches and evaluates current technology trends.
- Makes recommendations regarding new technology to IS management.
- Creates queries and reports in inventory management system.
- Three years to five years of similar or related experience, including preparatory experience. Experience in PC usage and hardware/software support is preferred.
- Current windows OS, "TCP/IP" and networking experience is a plus.
- Two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
- A or Network Certification.
- Experience in PC usage and hardware/software support.
- Experience with Active Directory, DNS, PC Imaging Software, Helpdesk ticketing system.
- Current windows OS experience a plus.
- Some physical work is required – must be able to lift 50-100lbs.
- Ability to diagnose problems over a WAN in remote locations.
- Must be able to install, troubleshoot, and support personal computers, Windows, network and data communications software and hardware.
- Proficient in Antivirus, diagnosing faulty hardware and software, software installation locally and remotely.
- Must be familiar with Office Productivity Suite and able to work trouble tickets.
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
