What are the responsibilities and job description for the Client Support Representative - Full Time position at LMG Connections?
LMG Connections is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our full-time Client Support Representative is the heart of what we do for our clients!
The main goal of our full-time Client Support Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Client Service Trainee thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Full-Time Client Support Representative Core Responsibilities:
- Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other full-time Client Support Representatives and other internal team members to ensure all goals are met
Character Traits of our Full-Time Client Support Representatives:
- Initiative: ethical, optimistic, adaptable, self-starter
- Organization Skills: attention to detail, time management, self-management
- Learning: student mentality, learning attitude, learns from other Client Support Representatives
- People Skills: professional, exemplary written and verbal, customer focused
Experience and Education Requirements We ask our Full-Time Client Support Representative to have:
- A High School Diploma or GED equivalent is a must
- 1 years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other full-time Client Support Representatives and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Benefits:
- Employee assistance program
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: On the road
Salary : $800 - $1,200