Senior Data Center Technical Support Analyst

Onsite Position.

The scope of the proposed services will include the following:

● Evaluate and recommend the selection of vendor supplied software packages;

recommend and prepare specifications for modifications and customization of purchased

software;

● Coordinate the installation, maintenance, and modification of vendor-supplied software

(e.g., operating systems, communications managers, database management systems,

compilers) for a system or complex network supporting applications critical to state

business functions;

● Coordinate the design, development, and installation of in-house software packages (or

modifications to vendor packages) by designing work and specifications. Consult

regularly with vendors concerning software and/or hardware problems, resolutions, and

system and network performance;

● Advise end-users, administrators, and technical support personnel performing network

design, designing and providing documentation, instruction, problem analysis and

education pertaining to specific and highly complex areas of software and network

performance;

● Assist in establishing departmental policy with regard to data definition and data

relationships, database design, database implementation, database operation, database

security, and data accessibility;

● Perform database planning and administration, establishment of database standards

and procedures, database security, database documentation, and application technical

support;

● Review and determine the feasibility and advisability of proposed additions and

modifications to the database;

● Install and customize software and hardware in order to manage, monitor, and otherwise

support an extensive enterprise computer systems network (including mainframe(s),

LANs and/or WANs, communications lines, etc.);

● Monitor network hardware resources through the implementation of a network inventory

system.

● Design and implement a communications system connecting the various components of

an enterprise network;

● Consult with vendors in the evaluation of software and hardware used in the

management of the enterprise network;

● Consult with users on various requirements and participation in the enterprise network;

● Monitor and evaluate performance and efficiency of an enterprise network;

● Establish and manage configuration data on network software and hardware

components;

● Monitor all attached devices in a complex LAN environment, such as work stations,

servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing

performance problems, and performing load balancing.

Expertise and/or relevant experience in the following areas are mandatory:

· Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.

· Applicant must have experience in an Enterprise Architecture environment comprised of various components.

· Applicant must be familiar with how the various components of an Enterprise Architecture integrate.

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

· Applicant should have at least six (6) years experience performing these duties in large-scale Enterprise Architecture environments.

Note: 

This is an in-person position with a preferred application date by 01/22/2025. The contract for this position ends 06/30/2029 unless extended.