IT Support Technician

Job description

Robots need not apply. We are looking for thinkers, not someone who just wants to check boxes and push paper. LMi.net is looking for an IT Support Technician who wants to be part of a team that provides a positive and supportive working environment every day. We have a strong presence in our local community and an unparalleled reputation for providing honest and valuable IT Consulting and Managed IT Services to our business and non-profit customers. We offer small company vibes but with the strength and resilience of having over 30 years of history behind us. We're an IT company run by IT people (that's a good thing, usually).

The Position:

The candidate will be part of a supportive administrative and technical team that works together to provide IT support services to local small businesses and non-profits from a wide range of industries. Our clients range in size from 5-150 users and use common business IT systems that most IT technicians/sysadmins in the business IT space are familiar with.

Job requirements:

• At least 2 years experience servicing and supporting business IT products and systems.
• Experience supporting end users use of business IT products and systems.
• Ability to work as part of a team and independently.
• Excellent communication skills & professional demeanor
• Manage your own workload and responsibilities.
• Work remotely responsibly and independently.
• Effectively utilize personal organization tools such as calendars, note-taking, and time management tools.
• Provide support for end-users remotely and in person calmly and professionally.
• Travel to client’s sites using your own transportation.
• Working hours are 8-5 M-F with occasional night and weekends (rare)

Working environment:

• ~50% work from our Berkeley office providing remote support to customers.
• ~50% work onsite at our customer’s locations providing direct support.

Technical requirements (must have strong, demonstrable, knowledge for most of the following):

• Microsoft Office 365 and Google Workspace: Add/remove/troubleshoot accounts, setup MS Office and Google apps on customer’s workstations, troubleshoot MS Office and Google app issues, etc.
• Identity Management systems: Add/remove/troubleshoot Active Directory, Azure Active Directory accounts and access issues.
• MSP Systems management: Ability to utilize a ticketing system such as Autotask, RMM tool such as Datto RMM, etc.
• File sharing: Add/remove/troubleshoot SMB shares, SharePoint, Google Drive, Dropbox, Egnyte, etc.
• Workstations Support: Ability to provide PC repair, setup, and support for Dell, HP, Lenovo, Macs, etc.
• Line of business apps: Ability to troubleshoot MS Office, Sage, Adobe Creative Cloud, Autodesk Revit and AutoCAD, Bluebeam, QuickBooks (ugh), etc.
• Networking: Ability to support basic network functions such a WiFi, DHCP, etc. from brands such as Ubiquiti UniFi, SonicWALL, and Cisco Meraki.
• Servers: Basic server maintenance and support such as replacing failed hard drives and UPS batteries, setting up basic server backup systems, troubleshooting basic Dell and Synology server issues, etc.

Things we like:

• Cover letters: If you feel this job is the right fit for you, then say so! We actually read them. Include details from your personal technology experiences (home labs, systems you've supported that you're proud of, projects you've led, etc.)

About us:

Our IT team consists of 12 full-time, mostly local, highly skilled technicians and administrators. We use modern MSP systems, deploy and manage modern and secure IT systems, and are eager to learn and deploy new technologies. We provide a ton of training and mentoring and we've built a strong support system to ensure our team has adequate assistance to our team when needed.

LMi's MSP/IT support department provides full-service IT support and consulting for small business IT systems and users including their Windows and Mac workstation, Dell and Synology server hardware, Google Workspace/Office 365, various SaaS/cloud systems, camera systems, office productivity software, VPN/remote access, WiFi/routing/switching, and internet connectivity.

Our customers are nice and respectful people that (mostly) appreciate what we do for them. We’re not the McDonalds of MSPs. We’re an MSP founded and run by technical people who ensure our team provides truly valuable IT services and not just upsells empty solutions. MSP work is never-ending and you’re always going to be learning new things, for better or worse, but we ensure a good work/life balance for our techs and ensure our team gets adequate support when needed. We’re not a meat grinder. We work hard to ensure our team remains with us long term so that our customers and other team members benefit from institutional knowledge of customers and our systems. Work is work and work sucks, but we try to make it suck as little as possible.

HR Information:

• Medical benefits: Company pays 50%/employee; option to add spouse/family
• 3 weeks of PTO, plus 9 paid holidays
• 401K with employer match

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• IT support: 2 years (Preferred)

Work Location: In person

Salary : $70,000 - $90,000