The Club at Crazy Mountain Ranch is a private membership experience set on 18,000 extraordinary acres in the state of Montana. Take one part working ranch, combine with golf, lodging, great food, and drink plus everything else there is to see and do and you’ve got something beyond special. Crazy Mountain Ranch is a project by Lone Mountain Land Company (LMLC) who manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana.

Purpose: The purpose of the Golf Retail Associate is to assist in providing product knowledge and sales support to Members and guest with Crazy Mountain Ranch’s standards and expectations.

Major Responsibilities:

• Ensure that reach member and guest receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstand service standard, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, always display hospitality and professionalism to our guests, take pride in representing Crazy Mountain Ranch professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests always. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Crazy Mountain Ranch employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Utilize the elevated levels of sales and service to maximize sales performance.
• Demonstrate an in-depth knowledge of the merchandise.
• Provide the highest level of customer service.
• Keep selling floor and merchandise neat, organized and stocked.
• Assist in the maintenance of all inventories in the stockroom and on the selling floor.
• Properly execute all relevant register functions.
• Assist with request for tee times and reservations.
• Ensure merchandise is neat, clean and pressed for presentation in the Golf Shop to the Ranch standards.

Other Duties and Responsibilities:

• Assist in preparing attractive and creative in-store displays and visual merchandising.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Handle Member and guest questions, complaints, and issues.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Crazy Mountain Ranch policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect always.
• Maintain privacy of our Members at all time.
• Always maintain a clean and neat appearance.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Crazy Mountain Ranch to Members and guests always.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications:

• High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.
• Experience in the golf industry.
• Valid State Driver’s License
• Microsoft Office suite; Relevant POS system experience.
• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
• Able to perform complex math calculations and spreadsheets.
• Ability to solve problems and/or know when it is necessary to get a higher-level employee involved.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit, sometimes for several hours sat a time, and use their hands an fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantly required to walk, stand, stoop, bend, twist, reach and work with hands arms. The employee is constantly required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: reading product information guides, price tags, labels, etc. Preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Benefits:

• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Discounted Employee Housing
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice

Crazy Mountain Ranch offers competitive benefits. For more information about Crazy Mountain Ranch, please visit https://crazymountainranch.com/