What are the responsibilities and job description for the Customer Success Representative position at LMT Technology Solutions?

At LMT Technology Solutions ( www.LMTtech.com ), we Lead, Manage, and Transform businesses through tailored IT solutions that align with their unique needs. As a trusted Managed Service Provider (MSP), we specialize in delivering cutting-edge technology services, including IT infrastructure management, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to empower our clients to thrive by ensuring their technology operates seamlessly and securely, helping them achieve their business goals with confidence.

The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Position Overview :

As a Customer Success Representative on our Sales team, you'll join a highly skilled group dedicated to empowering you to excel. You'll play a key part in ensuring our clients get the most value from their IT services by building strong relationships, addressing their concerns and needs, and helping them achieve their business goals. Success in this position requires a passion for relationship-building, problem-solving, and exceptional collaboration with internal teams, clients, and stakeholders to consistently exceed expectations.

Perks :

LMT's compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package

PTO : 18 days of PTO in a year
LMT contributes $875 a month to your Benefits Package
LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment
Company paid professional development opportunities for professional certifications and soft skills training
Opportunities for community involvement

What We're Looking For

Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.

Problem-solving mindset and a proactive approach to client needs.

Organizational skills to manage multiple client accounts effectively.

Documentation Management collaborate with prospects and clients to gather essential IT documentation, ensuring accuracy and completeness for smooth service delivery.

Onboarding Assistance Support new clients through the onboarding process.

Keen Attention to Detail - must be able to focus on many tasks at once while still maintaining close attention to the details

Sales Enablement utilize your deep understanding of client needs to help identify upselling and cross-selling opportunities.

Previous experience in customer success, account management, or a similar client-facing role.

Familiarity with IT services, technology solutions, or a related field is a plus.

Principal Duties and Responsibilities

Act as an ambassador for the company when interacting with clients to make a positive impression.

Proactively identify client needs, ensuring their IT services align with business objectives.

Respond to customer service concerns and billing challenges. Investigate and involve necessary parties to obtain a swift resolution.

Collaborate with internal teams to address client requests, resolve issues, and deliver outstanding support.

Support he pre-sales process with prospects to ensure they meet our qualifying requirements, schedule Tech Assessments, obtain the necessary signatures on agreements, along with collecting the required credentials and documentation for the Tech Assessments.

Monitor client satisfaction and advocate for continuous improvement in our service delivery.

Assist the Sales Team in adhering to LMT Sales Procedures.

Assist the Sales Team with coordinating lunches and events, proactively ensuring prospect and clients meetings are successful.

Punctual and dependable attendance is required to meet the needs of our clients and the LMT team

Perform other related duties as assigned

Working Conditions

Job location - LMT office in the historic High Falls District

Must have a valid driver's license and access to timely and reliable transportation to get to work

Compensation details : 60000-65000 Yearly Salary

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Salary : $875

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