What are the responsibilities and job description for the Customer Service Representative position at LN Curtis & Sons?
Job Type
Full-time
Description
Job Description
This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. Customer Service Specialists work closely with our Outside Sales Team and are expected to build lasting customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities.
Duties and Responsibilities to include :
- Support customers via phone, facsimile, email, and in person.
- Communicate with and understand our customers' needs.
- Communicate with suppliers to learn and understand product offerings.
- Promote a "value-added" attitude and capability; be a solution provider.
- Maintain a positive attitude.
- Take ownership with customer needs and issues.
- Learn and understand local / regional competition and comprehend market and pricing environment to provide accurate and fruitful quotations.
- Keep an accurate and organized Product catalog.
- With accurate and detailed methods, complete daily work in an organized fashion.
- Utilize our operation system and follow established processes and procedures, manage customer orders from start to finish.
- Cooperatively work with other departments within the company to provide complete customer satisfaction.
- Become cross-trained; promote "Team" concept and attitude.
- Invest in your educational process and have fun.
- Commit to completing tasks with quality and meeting deadlines.
- Help to innovate with your ideas.
- Other duties as assigned by management to address and provide effective support of company mission, values and goals.
Requirements
Pre-requisite Core Competencies
Skills Required
Experience Required
Experience Preferred
Company Description
L.N. Curtis & sons provides Tools for Heroes and is the premier supplier of first responder equipment in the United States of America. L.N. Curtis and sons core values are : Quality - Service - Integrity - Caring. All aspects of the company operate in keeping with these principles.
The company actively sells and services emergency responders in thirteen Western states and to the U.S. Federal Government worldwide. The company established in 1929, is committed to supplying the most modern, safe and effective products available. Customers are provided wide-ranging educational and technical services incorporating the company's unique cradle to grave philosophy.
L.N. Curtis & sons' principal asset is our team members, principal product is the service we provide, and principal purpose is to be the distinguished leader in the field of educating, supplying and servicing emergency responders. The company is headquartered in Walnut Creek, California. Additional operational centers are located in Salt Lake City, Utah; Kent, Washington; La Mirada, California; Las Vegas, Nevada; Boise, Idaho; Tigard, Oregon; and Phoenix, Arizona.
Salary Description
50,000-$60,000
Salary : $50,000 - $60,000
