Room Attendant

What’s the job?

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done.

Day-to-day Responsibilities

·         Clean assigned suites according to system standards and IHG Way if Clean Methods. This includes making beds, cleaning bathrooms, vacuuming carpet, washing dishes and dusting furniture.

·         Place and restock items in the suite including paper items, soap, towels, matches, and candy, according to System Standards.

·         Clean exterior entry, hallways, and windows, according to System Standards.

·         Operate housekeeping equipment in a correct and safe manner.

·         Assist in the Laundry Department as needed.

·         Maintain and restock housekeeping carts each day.

·         Know hotel emergency procedures.

·         Responsible for the proper administration of key control for issued keys, or keys left by guests in the room.

·         Follow the Lost and Found program administered by IHG.

·         Report immediately to the General Manager or Assistant Manager any “out of the ordinary” situation in the guests’ room, including pets, parties in the room, unusually dirty rooms or a vacant room when the room is thought to be occupied.

·         Accommodate guest special requests courteously.

·         Be a team player.

What do we need from you

· It’s a physical role and you’ll be on your feet most of the day, so fitness is important

· Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

· You’ll need to bend and kneel to complete some activities

· Literacy skills - reading, writing and basic math skills

· Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Salary : $12